Administrative Officer - Reliever- ongoing

I Work For Sa; Adelaide; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Salary packaging benefits

Fitness Passport

Free public transport for SA Healthあり

Job summary

SA Health is seeking an Administrative Officer - Reliever to provide confidential secretarial, reception and administrative support to the Women’s and Children’s Health Network (WCHN). The role operates on a roster including day and evening shifts within clinical areas, requiring versatility across administrative tasks.

Key duties include maintaining patient confidentiality, delivering excellent customer service and managing referrals and bookings efficiently.

Qualifications

• Ability to work independently and within a multi-disciplinary team.
• Excellent communication with consumers, staff and external agencies.
• Experience in handling diverse staff and maintaining high service quality.
• Ability to set priorities, troubleshoot, meet deadlines and maintain accuracy.

Responsibilities

• Maintain patient confidentiality and secure medical records per FOI principles.
• Deliver high standard customer service and ensure adherence to procedures.
• Manage enquiries, records and booking services for new patients.
• Enter referrals accurately, provide efficient booking for department and referrals.
• Contribute to continuous improvement of office systems and a safe workplace.

Skills

Independent work

Team player

Communication skills

Prioritisation & accuracy

Job description

Administrative Officer - Reliever- ongoing

Administrative Officer - Reliever- ongoing

SA Health
Job reference: 953848
Location: 5006 - NORTH ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

• Women's and Children's Health Network, Women's and Babies', North Adelaide, 5006
• Salary - ASO2 - Administrative Services Officer L2, $66,442 to $69,504 + 12% Superannuation and Salary Sacrifice Benefits
• Full Time - Permanent Ongoing

About WCHN
Join the Women's and Children's Health Network (WCHN), South Australia's leading provider of care for women, babies, children and young people. We're shaping the future of healthcare through compassion, innovation and excellence — with our communities at the heart of everything we do.

What WCHN Can Offer You

• Access to salary packaging benefits of up to $9,010 each FBT year for living expenses (e.g. mortgage, rent, utilities, groceries), plus an additional $2,650 each FBT year for meal entertainment expenses.
• Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
• Free public transport to and from the Women's and Children's Hospital for SA Health metropolitan hospital staff (excludes network community sites).
• Support for you and your family via our Employee Assistance Program.
• Relocation financial support may be negotiated, subject to eligibility.

About the role

The Administration Officer is responsible for the provision of a confidential secretarial, reception and administrative services to the Women's and Children's Health Network. The Administration Officer position works on a roster which may include day and evening shift times within the clinical areas thus being multi-skilled in all aspects of the administrative area. As part of an administrative service the incumbent is required to work in any of the positions falling within the requirements of the position as directed by the Administrative Manager

Key duties of the role

• Ensures at all times to maintain patient confidentiality, security of the medical record and associated patient information by adhering to the principles of release of Freedom of Information
• High standard of customer service including maintaining appropriate work performance in all associated tasks in accordance with established work practices and procedures
• Provide efficient and effective enquiry management, records management, and fair, equitable, patient-focused booking services for new patients.
• Provide accurate referral entry, efficient computerised booking services for the department, consumers and referring agencies, and clinical word processing support.
• Participate in the continuous improvement of office systems and contribute to a positive, collaborative and safe work environment within the department.

Skills and Experience

• Ability to work independently, as part of team and to function in and promote a multi-disciplinary team approach.
• Excellent communication skills including the ability to communicate effectively with consumers, staff, external agencies and members of the public, both face to face and over the telephone demonstrating a high level of interpersonal skills
• Experience in dealing with a diverse range of staff and organisations whilst ensuring the highest quality of service is provided.
• Demonstrated experience to set priorities, trouble shoot, work to deadlines and perform all duties effectively and with a high level of accuracy.

To learn more about this role — including key selection criteria, special conditions and minimum requirements — please refer to the attached role description and the document checklists below:

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Closing Date: Tuesday 10 November 2026 11:55PM

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.