Outpatient Administrative Officer

SA Health; Adelaide; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Free public transport

Employee Assistance Program

Relocation support

Job summary

Women’s and Children’s Health Network in Adelaide CBD is seeking an Administration Officer to deliver confidential secretarial, reception and administrative services. The role involves a roster including day and evening shifts across clinical areas, requiring flexibility and multi-skilling within the administrative service.

The incumbent will contribute to patient records management, appointment bookings and referrals, while maintaining confidentiality and delivering high-quality customer

Qualifications

• Ability to work independently and as part of a multi-disciplinary team.
• Excellent communication skills with consumers, staff and external agencies.
• Experience dealing with diverse staff and organisations while maintaining high service quality.
• Ability to set priorities, troubleshoot, meet deadlines with accuracy.

Responsibilities

• Maintain patient confidentiality and security of the medical records in line with FOI principles.
• Deliver high standard customer service and adhere to established work practices and procedures.
• Respond to inquiries and maintain an efficient records management service.
• Provide booking services for new patients, referrals and related processes.
• Support word processing, contribute to office systems improvements and promote a safe work environment.

Skills

Independence

Teamwork

Communication

Prioritisation

Job description

Job no: 953869
Work type: Full time
Location: Adelaide CBD
Categories: Administration, Business and Management

• Women’s and Babies’, North Adelaide, 5006
• Salary – ASO2 - Administrative Services Officer L2, $66,442 to $69,504+ 12% Superannuation and Salary Sacrifice Benefits
• Full Time, fixed term contract (Temporary) until 07 January 2028

About WCHN

Join the Women’s and Children’s Health Network (WCHN), South Australia’s leading provider of care for women, babies, children and young people. We’re shaping the future of healthcare through compassion, innovation and excellence — with our communities at the heart of everything we do.

What WCHN Can Offer You

• Access to salary packaging benefits of up to $9,010 each FBT year for living expenses (e.g. mortgage, rent, utilities, groceries), plus an additional $2,650 each FBT year for meal entertainment expenses.
• Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
• Free public transport to and from the Women’s and Children’s Hospital for SA Health metropolitan hospital staff (excludes network community sites).
• Support for you and your family via our Employee Assistance Program.
• Relocation financial support may be negotiated, subject to eligibility.

About the role

The Administration Officer is responsible for the provision of a confidential secretarial, reception and administrative services to the Women’s and Children’s Health Network. The Administration Officer position works on a roster which may include day and evening shift times within the clinical areas thus being multi-skilled in all aspects of the administrative area. As part of an administrative service the incumbent is required to work in any of the positions falling within the requirements of the position as directed by the Administrative Manager.

Key duties of the role

• Ensures at all times to maintain patient confidentiality, security of the medical record and associated patient information by adhering to the principles of release of Freedom of Information.
• High standard of customer service including maintaining appropriate work performance in all associated tasks in accordance with established work practices and procedures
• Respond to enquiries within the scope of the position and assist in maintaining an efficient and effective records management service.
• Provide efficient, accurate, fair and equitable patient-focused referral entry and computerised booking services for new patients, the department, consumers and referring agencies.
• Provide clinical word processing support, contribute to the continuous improvement of office systems, and promote a positive and safe work environment within the department.

Skills and Experience

• Ability to work independently, as part of team and to function in and promote a multi-disciplinary team approach.
• Excellent communication skills including the ability to communicate effectively with consumers, staff, external agencies and members of the public, both face to face and over the telephone demonstrating a high level of interpersonal skills.
• Experience in dealing with a diverse range of staff and organisations whilst ensuring the highest quality of service is provided.
• Demonstrated experience to set priorities, trouble shoot, work to deadlines and perform all duties effectively and with a high level of accuracy.

Enquiries can be directed to

Bec Baxter

Admin Manager -Women's & Babies

81617509

[e-mail]

Application Closing Date

Tuesday 10 November 2026 11:55PM

Advertised: 27 Oct 2026 Cen. Australia Daylight Time
Applications close: 10 Nov 2026 Cen. Australia Daylight Time

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.