Administrative Officer - Information Release Office

Women'S And Children'S Health Network; Adelaide; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Salary packaging benefits

Fitness Passport

Free public transport for SA Health MO

Employee Assistance Program

Relocation support negotiable

Job summary

Women’s and Children’s Health Network (WCHN) is seeking an Administrative Officer to support the Information Release Office in Adelaide. The role delivers consumer‑focussed access to clinical and corporate information, handling FOI requests and maintaining patient records with confidentiality.

You will work with the Information Release Manager to streamline ROI processes and support a busy information access team.

Qualifications

• Strong written and verbal communication and stakeholder liaison skills.
• Ability to work independently and collaboratively, manage priorities and meet deadlines.
• High attention to detail and ability to manage high volumes of work.
• Previous administration/clerical experience, with knowledge of records management and confidentiality.
• Proficiency in Microsoft Word, Outlook and Excel, with basic knowledge of medical terminology.

Responsibilities

• Provide front-line customer service and promptly respond to enquiries regarding WCHN patient/client information, ensuring confidentiality and appropriate information release procedures.
• Office processes and procedures are developed, implemented, maintained, and evaluated in conjunction with colleagues and management.
• Ensure requests pursuant to the Freedom of Information Act are administered in accordance with specific guidelines and recorded using FOI office process.
• Maintaining medical records and client files and liaising with Medical Records for maintenance of patient records.
• Ensure confidentiality of all requests and documents, and identify and discuss opportunities to improve ROI processes with the Information Release Manager.

Skills

Strong written and verbal comms

Stakeholder liaison

Independent work and prioritisation

Attention to detail

Administration/clerical experience

MS Word, Outlook & Excel

Medical terminology knowledge

Job description

Administrative Officer - Information Release Office

Job no: ******
Work type: Full time
Location: Adelaide CBD
Categories: Administration, Business and Management

• Women’s and Children’s Health Network, Health Information Services, North Adelaide 5006
• Salary – ASO2 - Administrative Services Officer L2, $66,442 to $69,504+ 12% Superannuation and Salary Sacrifice Benefits
• Full Time, fixed term (Temporary) contract until 17 September 2027

About WCHN

Join the Women’s and Children’s Health Network (WCHN), South Australia’s leading provider of care for women, babies, children and young people. We’re shaping the future of healthcare through compassion, innovation and excellence — with our communities at the heart of everything we do.

What WCHN Can Offer You

• Access to salary packaging benefits of up to $9,010 each FBT year for living expenses (e.g. mortgage, rent, utilities, groceries), plus an additional $2,650 each FBT year for meal entertainment expenses.
• Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
• Free public transport to and from the Women’s and Children’s Hospital for SA Health metropolitan hospital staff (excludes network community sites).
• Support for you and your family via our Employee Assistance Program.
• Relocation financial support may be negotiated, subject to eligibility.

About the role

The Administrative Officer -Information Release is accountable to the Information Release Manager on a day-to-day basis for the provision of a consumer orientated service to facilitate access to clinical and corporate information requested by internal and external consumers.

Key duties of the role

• Provide front-line customer service and promptly respond to enquiries regarding WCHN patient/client information, ensuring confidentiality and appropriate information release procedures.
• Office processes and procedures are developed, implemented, maintained, and evaluated in conjunction with colleagues and management.
• Ensure requests pursuant to the Freedom of Information Act are administered in accordance with specific guidelines and recorded using FOI office process.
• Maintaining medical records and client files and liaising with Medical Records for maintenance of patient records.
• Ensure confidentiality of all requests and documents, and identify and discuss opportunities to improve ROI processes with the Information Release Manager.

Skills and Experience

• Strong written and verbal communication and stakeholder liaison skills.
• Ability to work independently and collaboratively, manage priorities and meet deadlines.
• High attention to detail and ability to manage high volumes of work.
• Previous administration/clerical experience, with knowledge of records management and confidentiality.
• Proficiency in Microsoft Word, Outlook and Excel, with basic knowledge of medical terminology.

Enquiries can be directed to

Gillian Plant

Manager, Information Release Office

********

***********************

To learn more about this role — including key selection criteria, special conditions and minimum requirements — please refer to the attached role description and the document checklists below:

• ASO2 - Administrative Officer - Role description - ******.pdf
• Immunisation Requirements Checklist
• Applicant Documents Checklist

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Closing Date: Sunday 20 September 2026 11:55PM

Advertised: 04 Sep 2026 Cen. Australia Standard Time
Applications close: 20 Sep 2026 Cen. Australia Standard Time