Human Resource Officer

TAFE Queensland; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

TAFE Queensland is seeking a Human Resources Officer to join the Gold Coast HR team, providing broad HR administrative and support services across campuses and the employee lifecycle.

Based at the Ashmore campus with travel to other Gold Coast sites, the permanent full-time AO3 role reports to the Manager, Human Resources and emphasizes accurate information, confidential handling, and compliant service delivery.

Qualifications

• Demonstrable knowledge of HR operations and administrative practices.
• Ability to interpret employment awards and HR policies.
• Experience with HR data management and records.

Responsibilities

• Respond to staff and manager enquiries on HR administration with timely guidance.
• Manage HR mailbox and triage enquiries within agreed timeframes.
• Maintain HR records, documents, and confidential correspondence.
• Support lifecycle HR processes and project initiatives.
• Contribute to HR team meetings and continuous improvement.

Skills

Communication skills

HR policies & procedures

Analytical thinking

Time management

Stakeholder management

Tools

Aurion

Excel

Word

PowerPoint

Outlook

Job description

Human Resources Officer

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State, with a history of serving Queensland communities for more than 140 years. At TAFE Queensland, we hold true to our values and keep our customers at the centre of everything we do. We continue to strengthen TAFE Queensland’s reputation as a leading provider of high-quality education and training.

This is an exciting opportunity to join TAFE Queensland's Gold Coast Human Resources team and contribute to the delivery of high-quality, responsive and customer-focused HR services across the region. In this operational and service-focused role, you will provide a broad range of HR administrative and support services, assist staff across the employee lifecycle, and play an important role in our team’s delivery of professional, compliant and client-focused HR services.

This position reports to the Manager, Human Resources, Gold Coast. This is a permanent, full-time, AO3 position, primarily based at our Ashmore campus, with travel across the Gold Coast region's campuses required.

Key responsibilities

• Respond to enquiries from staff and managers regarding HR administration and operational processes, delivering accurate and timely information, and solution-focused guidance in line with HR policies and procedures.
• Effectively manage the HR team mailbox, ensuring enquiries are appropriately triaged, assigned, escalated and responded to within agreed timeframes.
• Maintain current knowledge of relevant award, certified agreements, policies, procedures and forms applicable to the role and the provision of accurate information and guidance.
• Provide high-quality administrative support, including document preparation, data entry and validation, records management, filing, and the preparation of confidential and sensitive HR correspondence, ensuring information is managed appropriately and confidentiality is maintained.
• Maintain and monitor HR registers and tracking/bring-up systems to ensure correspondence deadlines, follow-up actions and stakeholder obligations are monitored and met in a timely manner.
• Ensure day-to-day activities are aligned with HR team operational priorities and business requirements.
• Participate actively in HR team meetings and actively contribute to HR projects and initiatives as assigned, supporting the delivery of business improvements and service enhancements.
• Undertake research and assist with the development of resources relating to HR team functions and services to contribute to the continuous improvement of processes, systems and work practices.
• Model and promote an ethical, safe and inclusive workplace culture that supports a commitment to zero harm and best practice in health, safety, wellbeing and sustainability.

How you will be assessed

Within the context of the role description above, the ideal applicant will be someone who has the following key capabilities:

• Well-developed oral and written communication skills, including the ability to provide responsive, client-focused support and guidance to managers and staff, and to develop and maintain productive working relationships.
• Knowledge of, or the ability to quickly acquire knowledge of, relevant human resource management policies, procedures, employment awards and certified agreements, and the ability to locate, interpret and apply relevant information effectively.
• Sound analytical and problem-solving skills, with the ability to work independently, manage competing priorities effectively, and deliver outcomes within a high-volume environment while meeting strict deadlines.
• Demonstrated ability to use human resource management systems (such as Aurion) and Microsoft Office applications, including Excel, Word, PowerPoint and Outlook, to support human resource service delivery and business operations.
• Demonstrated initiative, adaptability, resilience and professionalism, with the ability to contribute effectively in a dynamic, changing and customer-focused environment, while handling sensitive and confidential information with discretion.

About you

This position does not have any mandatory qualifications of requirements. However, demonstrable knowledge and experience in Human Resources operational and administrative practices, will be highly regarded.

Closing date:4:00PM, Monday, 21 September 2026
Job Reference Number:TQ2026-912
Job Contact:Melissa Hobden | Principal Advisor Human Resources | **************@tafeqld.edu.au