Administrative Coordinator - Scheduling & Client Care (NDIS)

Everyday Independence; Liverpool City Council; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Career growth

Positive team culture

Employee perks

Counselling services

Job summary

Everyday Independence is seeking an Administration Assistant to support scheduling, participant administration, and customer service across our Liverpool hub. You’ll work with our team to help ensure smooth delivery of allied health services in a social model.

You will use Skedulo to schedule sessions, onboard participants, record risks, and maintain service agreements while delivering professional, emotionally intelligent service by phone, in person, and by email.

Qualifications

• 2–3 years in administration with a customer service focus.
• Experience scheduling/rostering and managing client databases.
• Familiarity with Sales Force is advantageous.

Responsibilities

• Schedule therapy sessions using Skedulo in line with plans.
• Reschedule sessions when practitioners or participants are unavailable.
• Onboard new participants and set expectations for service delivery.
• Record risks identified in assessments to keep therapists and participants safe.
• Maintain accurate Service Agreements for participants.
• Provide professional and empathetic customer service by phone, in person, and via email.

Skills

Scheduling

Administration

Customer service

CRM Salesforce

Tools

Salesforce

Job description

Everyday Independence is seeking an Administration Assistant to support scheduling, participant administration, and customer service across our Liverpool hub. You’ll work with our team to help ensure smooth delivery of allied health services in a social model.

You will use Skedulo to schedule sessions, onboard participants, record risks, and maintain service agreements while delivering professional, emotionally intelligent service by phone, in person, and by email.