Dynamic Admin Assistant - Allied Health Scheduling

Everyday-Independence; City of Melbourne; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Career growth

Team culture

Perks and wellbeing

Job summary

Everyday Independence in Victoria is seeking an Administration Assistant to support scheduling, client onboarding and service delivery in a busy, person-centred allied health environment.

No two days are the same, with duties spanning session scheduling, risk assessments, documentation, and friendly client interactions by phone, email or in person, all while upholding our values and a supportive team culture.

Qualifications

• 2–3 years’ experience in administration with a customer service and relationship building focus.
• Demonstrated experience with scheduling or rostering.
• Experience managing client databases and practice administration system (Salesforce advantageous).
• NDIS/Disability sector experience desirable, not essential.
• Working With Children’s Check and NDIS Workers Screening Check required before commencement.

Responsibilities

• Use Skedulo to schedule therapy sessions in line with Participant Plans.
• Reschedule sessions when practitioners or participants are unavailable.
• Onboard new participants and set expectations for service delivery.
• Conduct over-the-phone risk assessments and record identified risks.
• Maintain accurate Service Agreements for participants.
• Attend weekly team meetings and share impact stories.
• Deliver professional customer service over phone, in person, and via email, prioritising participant experience.

Skills

Scheduling/rostering

Administration

Customer service

Relationship building

Attention to detail

Problem solving

Tools

Salesforce

Job description

Everyday Independence in Victoria is seeking an Administration Assistant to support scheduling, client onboarding and service delivery in a busy, person-centred allied health environment.

No two days are the same, with duties spanning session scheduling, risk assessments, documentation, and friendly client interactions by phone, email or in person, all while upholding our values and a supportive team culture.