Administrative Assistant to Surgeon

Niche Plastic Surgery; City of Melbourne; On-site; AUD 25,000 - 35,000; Part time

Job summary

Niche Plastic Surgery in Melbourne is seeking a patient-centered administrative assistant to support three specialist surgeons in a private practice. You will join a close-knit team, focused on accuracy and excellent service, with opportunities to develop in surgical administration.

The role is 15 hours per week (Mondays and Thursdays, 9am-5pm) with potential to cover staff leave. You will liaise with surgeons, practice managers, and hospitals to coordinate surgeries and patient care.

Qualifications

• Customer-focused with excellent communication and interpersonal skills.
• High level of organization, time management, and ability to prioritize tasks.
• Enjoys detail and accuracy in their work.
• Positive and team-focused, with ability to work independently.

Responsibilities

• Front reception desk and deliver excellent customer service.
• Manage surgeon tasks, schedule, and appointment book.
• Handle patient phone inquiries and follow up.
• Coordinate surgical bookings and lists.
• Assist with surgical quoting and referrals.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Phone etiquette

Tools

Genie

Gentu

Job description

Are you looking for the next step in your career into learning surgical administration?Our team at Niche Plastic Surgery are looking for a kind, empathetic and detail-oriented team member for an administrative role at Niche Plastic Surgery.

About the role

You will join a close-knit team working for three highly respected specialist plastic surgeons at their private practice in Kew. The role is suited to a positive, patient centred administrative assistant who loves being part of a team, delivers excellent customer service and enjoys the detailed accuracy that administrative work for surgeons require. You will work alongside an experienced team and be supported to develop your career in surgical administration.

The role is Mondays and Thursdays between 9am-5pm for approximately 15 hours per week, with the availability to cover staff leave on other days.

Key responsibilities

Front reception desk, delivery of excellence in customer service

Managing surgeon tasks, schedule, and appointment book

Handling patient phone enquires and follow up

Managing surgical bookings and surgical lists

Assisting with surgical quoting

Managing referrals and correspondence

Assisting with new patient enquiries

About you

Customer focused with excellent communication and interpersonal skills

High level of organization, time management, and ability to prioritize tasks

Enjoys detail and accuracy in their work

Positive and team focused, as well as the ability to work independently

Passionate about enhancing the patient experience

Enjoys multi-tasking and the ability to maintain care, professionalism, and enthusiasm at all times

Excellent phone manner, professional written and verbal skills

Efficient technology skills

Ability to organize and liaise with surgeons, practice managers, clinical staff and hospitals in coordinating surgeries

Experience with Genie or Gentu software and surgical administration highly regarded