Client Support Officer - Plastic Surgical Practice

Prescribe Limited; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts on skin products

Job summary

Prescribe Pty Ltd in Brisbane seeks a Client Support Officer for a plastic surgical practice. You will greet patients, manage appointments and take inquiries while supporting surgeons and clinical staff.

This full-time role offers an opportunity to contribute to day-to-day operations in a busy, patient-centric environment with Medicare billing and records management using XESTRO. Immediate start for the right candidate, competitive salary commensurate with experience, and staff skin product

Qualifications

• Experience as Medical Receptionist in a specialist clinic preferred.
• Customer-focused with strong communication.
• Understanding of Medicare and private health fund billing.
• Excellent organisational and time management skills.
• Able to work independently and in a team.
• Experience with XESTRO Practice Management Software.

Responsibilities

• Greet patients in a warm, professional manner and provide exceptional service.
• Manage a busy appointment schedule, including consultations and surgical bookings.
• Answer incoming calls and patient enquiries.
• Coordinate theatre lists and liaise with hospitals as required.
• Prepare and process referrals, correspondence and specialist reports.
• Assist with Medicare and private health fund billing processes.
• Maintain accurate patient records in the practice management system.
• Provide administrative support to surgeons and clinical staff.
• Contribute to the smooth day-to-day running of a busy surgical practice.

Skills

Customer service

Appointment scheduling

Medicare billing

Organizational skills

Communication skills

Team collaboration

Tools

XESTRO PM

Job description

Client Support Officer - Plastic Surgical Practice

Prescribe Pty Ltd is a leading healthcare management company specialising in supporting specialist medical practices across Australia. We are currently recruiting on behalf of one of our valued clients, an established and highly regarded Plastic Surgical Group Practice located in the heart of Brisbane.

This is an exciting opportunity for an experienced Medical Secretary to join a busy, patient centric surgical practice where patient care, professionalism and teamwork are at the heart of everything they do.

About the Opportunity

Prescribe Pty Ltd is a leading healthcare management company specialising in supporting specialist medical practices across Australia. We are currently recruiting on behalf of one of our valued clients, an established and highly regarded Plastic Surgical Group Practice located in the heart of Brisbane.

This is an exciting opportunity for an experienced Medical Secretary to join a busy, patient centric surgical practice where patient care, professionalism and teamwork are at the heart of everything they do.

About the Role

This is a full-time position working within a busy Plastic surgical practice. Working under the Practice Manager and Team Leader, the successful candidate will play an integral role within the team contributing to the smooth day-to-day operation of the practice while providing exceptional service to patients, referrers and clinical staff.

Your responsibilities will include:

• Greeting patients in a warm, friendly and professional manner (exceptional customer service a must)
• Managing a busy appointment schedule, including consultations and surgical bookings
• Handling incoming telephone calls and patient enquiries
• Coordinating theatre lists and liaising with hospitals where required
• Preparing and processing referrals, correspondence and specialist reports
• Managing Medicare and private health fund billing
• Maintaining accurate patient records using XESTRO Practice Management Software
• Providing administrative support to the surgeons and broader clinical team
• Assisting with the efficient day-to-day running of a busy surgical practice

About You

To be successful in this role, you will have:

• Previous experience working as a Medical Receptionist within a specialist medical practice highly desirable but not essential
• Demonstrated experience working in a customer focused role essential
• Previous experience within an Aesthetic / Plastic or other busy surgical specialist practice will be highly regarded but not essential
• A sound understanding of Medicare and private health fund billing
• Excellent organisational and time management skills with the ability to prioritise competing demands
• Outstanding communication and interpersonal skills
• A professional, compassionate and patient-focused approach
• The ability to work both independently and collaboratively within a busy team environment

What's on Offer?

• Opportunity to join a respected and well established Plastic Surgical Practice
• Modern consulting rooms located in the heart of Brisbane
• Work alongside an experienced, supportive and friendly team
• Full-time permanent position
• Competitive salary commensurate with experience
• Immediate commencement available for the right candidate
• Generous staff discounts on skin products

Applications close COB 25th September 2026 and will be reviewed as they are received, and interviews may commence prior to the closing date. We encourage interested applicants to apply as soon as possible.

Please note that only shortlisted applicants will be contacted.