Administrative Assistant - 3-Month Contract, Zendesk Support

Harrison McMillan Pty Ltd; Adelaide; On-site; AUD 34,000 - 44,000; Full time

Job summary

Harrison McMillan Pty Ltd is seeking an Administration Assistant for a busy team on an initial three-month contract in Adelaide. You will be the first point of contact for enquiries, answer phones, and support requests through Zendesk, delivering friendly, efficient service.

If you're a fast learner with strong people and digital skills, you will thrive in a role where you can interact with many colleagues and help keep operations running smoothly from day one.

Qualifications

• Previous administration or customer service experience.
• Confident with answering phones and communicating with a wide range of people.
• Strong digital skills and confidence learning new systems.
• Experience using Zendesk or similar systems is advantageous.
• Strong organisation and attention to detail.
• Ability to learn quickly and adapt to new processes.

Responsibilities

• Answer and manage incoming phone enquiries
• Triage and respond to enquiries
• Direct enquiries to the appropriate team or person
• Provide accurate and professional customer service
• Maintain accurate records and update systems
• Complete general administration and support tasks
• Manage competing priorities in a busy environment

Skills

Administration experience

Customer service

Phone handling

Zendesk familiarity

Organised

Attention to detail

Tools

Zendesk

Job description

Harrison McMillan Pty Ltd is seeking an Administration Assistant for a busy team on an initial three-month contract in Adelaide. You will be the first point of contact for enquiries, answer phones, and support requests through Zendesk, delivering friendly, efficient service.

If you're a fast learner with strong people and digital skills, you will thrive in a role where you can interact with many colleagues and help keep operations running smoothly from day one.