Administrative Assistant

Harrison McMillan Pty Ltd; Adelaide; On-site; AUD 34,000 - 44,000; Full time

Job summary

Harrison McMillan Pty Ltd is seeking an Administration Assistant for a busy team on an initial three-month contract in Adelaide. You will be the first point of contact for enquiries, answer phones, and support requests through Zendesk, delivering friendly, efficient service.

If you're a fast learner with strong people and digital skills, you will thrive in a role where you can interact with many colleagues and help keep operations running smoothly from day one.

Qualifications

• Previous administration or customer service experience.
• Confident with answering phones and communicating with a wide range of people.
• Strong digital skills and confidence learning new systems.
• Experience using Zendesk or similar systems is advantageous.
• Strong organisation and attention to detail.
• Ability to learn quickly and adapt to new processes.

Responsibilities

• Answer and manage incoming phone enquiries
• Triage and respond to enquiries
• Direct enquiries to the appropriate team or person
• Provide accurate and professional customer service
• Maintain accurate records and update systems
• Complete general administration and support tasks
• Manage competing priorities in a busy environment

Skills

Administration experience

Customer service

Phone handling

Zendesk familiarity

Organised

Attention to detail

Tools

Zendesk

Job description

Join a busy team as an Administration Assistant, managing enquiries, answering calls and keeping things running smoothly for a 3-month contract.

• Be the go-to person for enquiries and make an impact from day one
• Put your people skills and digital confidence to work
• Join a fast-paced team where every day brings something different

Role Overview

We're looking for an Administration Assistant to join a busy team on an initial three-month contract. You'll be the first point of contact for enquiries, answering phones, managing requests through Zendesk and providing friendly, efficient support.

If you're a fast learner, confident with technology and enjoy a role where you can interact with people, this could be a great opportunity to get stuck in and make an immediate impact.

About the Person

You're organised, approachable and confident speaking with people over the phone. You pick up new systems quickly and enjoy figuring things out rather than waiting to be shown every step.

Most importantly, you'll bring a positive attitude, strong attention to detail and a willingness to jump in and help wherever needed.

Key Responsibilities

• Answer and manage incoming phone enquiries
• Triage and respond to enquiries
• Direct enquiries to the appropriate team or person
• Provide accurate and professional customer service
• Maintain accurate records and update systems
• Complete general administration and support tasks
• Manage competing priorities in a busy environment

Skills, Knowledge and Experience

• Previous administration or customer service experience
• Confident answering phones and communicating with a wide range of people
• Strong digital skills and confidence learning new systems
• Experience using Zendesk or similar systems is advantageous
• Strong organisation and attention to detail
• Ability to learn quickly and adapt to new processes
• Friendly, proactive and team-oriented approach

For more information please contact Elena Bacon on 0483 915 113.