Temporary Customer Service Team Leader – Admin & Training

Queensland Government; Hervey Bay; On-site; AUD 90,000 - 120,000; Full time

Job summary

TAFE Queensland, part of the Queensland Government, invites applications for a Team Leader Administration based in Hervey Bay. You will guide a customer service team, help develop new processes, and ensure robust student system support across channels.

This temporary, full-time position runs 04 January 2027 to 30 June 2027, with reporting to the Manager, Student Administration. Remote work not specified; based at Hervey Bay with potential campus assignments.

Qualifications

• Experience in customer service administration is desirable.
• Leadership or supervisory experience is advantageous.
• Willingness to obtain formal qualifications in business/administration is highly regarded.

Responsibilities

• Lead a team of customer service operators across multi-channel communications.
• Develop and implement new systems and processes to meet customer needs.
• Provide student system support, coordinate help desk activities, and manage system access.

Skills

Customer service leadership

Staff rostering

Training and development

Communication skills

Conflict resolution

Education

Certificate III/IV or Diploma in Business/Administration

Tools

MS Office

Student information systems

Job description

TAFE Queensland, part of the Queensland Government, invites applications for a Team Leader Administration based in Hervey Bay. You will guide a customer service team, help develop new processes, and ensure robust student system support across channels.

This temporary, full-time position runs 04 January 2027 to 30 June 2027, with reporting to the Manager, Student Administration. Remote work not specified; based at Hervey Bay with potential campus assignments.