Administration Team Leader Health Equity Access and Care Coordination

Queensland Government; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Annual pay increases

12.75% employer superannuation

17.5% annual leave loading

Salary packaging

Employee wellness and assistance

Work-life balance and flexibility

Job summary

Queensland Government is seeking a seasoned administration supervisor to lead frontline support staff across CHQ units, including roster management and performance reviews. You will coordinate tasks, ensure efficient service delivery, and provide administrative support in urgent situations.

The role focuses on HR duties such as payroll, leave, training data, and maintaining confidential records, while aligning with quality and safety standards.

Qualifications

• Experience supervising administrative staff and managing workloads.
• Ability to coordinate payroll, leave processes and HR data.
• Strong MS Office skills and records management.

Responsibilities

• Supervise and manage administrative staff across CHQ divisions.
• Prepare rosters, workload planning, and relief coverage.
• Coordinate task allocation and operational outcomes for the team.
• Provide administrative support in emergent situations and ensure timely processing.
• Maintain confidential records and ensure compliance with patient information standards.
• Contribute to quality improvement and performance planning processes.

Skills

Staff supervision

Team leadership

Microsoft Office

Record keeping

Communication skills

Tools

HBCIS

Job description

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.Individuals identifying as Aboriginal and Torres Strait Islander are encouraged to apply.About the RoleSupervise and manage administrative support staff responsible to this position (currently CHQ's Contact Centre, Central Referral Unit, Hospital in the Home, Connected Care and Navigate Your Health) including preparation of rosters, management of workloads, organisation of relief where appropriate, and performance planning and review, and ensuring duties are completed efficiently and within timeframes.Resolve day-to-day operational issues regarding procedures and staff within the team and assist with review of work practices by maintaining high professional work standards and seeking ways for ongoing improvement.Provide efficient support as required by the Operations Manager and Administration Lead including co-ordinating task allocation and operational outcomes for the team of administration staffProvide administrative assistance to all team members in emergent situations, this may include frontline areas.When necessary to address and solve immediate problems in situations where procedures are not defined.Ensure all appropriate clinical documentation and results have been certified by clinician in accordance with patient information standards to facilitate the efficient processing of patient record information and associated correspondence.Coordinate, develop and manage administrative activities and resources of CHQ Divisions/Service Lines to provide efficient and effective utilisation of administrative support services.Provide advice to CHQ support administration staff, by monitoring and reviewing appropriate reporting systems, administrative procedures, processes and work practices to enhance outcomes, improve customer service and facilitate change.Manage and coordinate implementation of human resources related activities such as payroll administration, leave applications, training and development, mandatory HR data base and Professional data base for CHQ staff.Supervise, train, appraise, counsel and direct administrative staff in the achievement of the department's objectives, ensuring compliance with policies and procedures.Co-ordinate meetings including organisation and collation of agenda and provide confidential minute taking, if necessary. Prepare reports in advance of meetings to support operational discussions. Compile and dispatch correspondence as necessary.Ensure follow up action is taken in respect of matters requiring consideration; maintain confidential records pertaining to meetings and any confidential information pertaining to professional, client and financial issues.Ensure that supervisory and management practices are in line with quality human resource management practices including employment equity, anti-discrimination, occupational health and safety, and ethical behaviour.Participate in the Performance Planning and Review process.Participate in continuous quality improvement activities and best practice.Maintain well-developed skills in the use of Microsoft Office applications, HBCIS, and other hospital specific software, which assist with the provision of administrative support to patient services.Participate in Health Service accreditation process and quality improvement activities by supporting and initiating quality improvement activities.Provision of professional supervision to all Administration Officers within their delegated portfolio.Inclusion and diversityTo encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.Some of the great benefits of working at CHQ HSSOpportunities for professional growth and developmentCompetitive renumerationAnnual pay increases12.75% employer superannuation contribution17.5% annual leave loadingSalary packagingEmployee wellness and assistance programWork/life balance, variety, and flexibilityYou can find out more about why it's so great to work at CHQ HHS here.This work is licensed under a Creative Commons Attribution 3.0 Australia License.