Administration Support Officer

Mater Health Services; Rockhampton Regional; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Salary packaging options

Mater Education training

Employee Assistance Program (EAP)

Private health insurance corporate

Discounts on dining, retail, travel, &

Fitness Passport gym access

Campus cafés and coffee spots

Queensland's Largest Not-for-ProfitHC

Job summary

Mater Private Hospital Rockhampton is seeking a customer-focused Administrator to join our team in a Permanent Part-Time position. You will work 32 hours per week across a seven-day roster, providing high-quality administrative support while contributing to the delivery of exceptional service for our patients, visitors and clinical teams.

Working with the Administration Team Leader/Manager and multidisciplinary team, you will manage a range of administrative, business support and coordination

Qualifications

• Customer-focused administrator with a patient-centred approach.
• Strong organisational skills to manage competing priorities and deadlines.
• Excellent written, verbal and interpersonal communication.
• Ability to work autonomously and in a team.
• Attention to detail and data quality control.

Responsibilities

• Provide high level administrative support to clinical and operational teams.
• Deliver exceptional customer service to patients, visitors, practitioners and staff.
• Manage reception activities including admissions and discharges.
• Conduct health fund eligibility checks and process patient payments.
• Support bookings, appointments, admissions and course enrolments.
• Assist with banking reconciliation, purchasing and inventory management.
• Coordinate maintenance requests and general operational support.
• Perform clinical transcription and records management.
• Monitor data quality and rectify discrepancies.
• Support rostering in line with work instructions and enterprise agreements.

Skills

Customer service

Organisational skills

Communication

Teamwork

Data quality

Microsoft Office

Healthcare information systems

Tools

Microsoft Office

Healthcare information systems

Job description

Job no: 506379
Work type: Permanent
Location: Rockhampton
Categories: Administration

About the Role

Mater Private Hospital Rockhampton has an exciting opportunity for a customer-focused Administrator to join our team in a Permanent Part-Time position. In this role, you will work 32 hours per week across a seven-day roster, providing high-quality administrative support while contributing to the delivery of exceptional service for our patients, visitors and clinical teams.

Working closely with the Administration Team Leader/Manager and wider multidisciplinary team, you will proactively manage a range of administrative, business support and coordination activities. You will work with a degree of autonomy, balancing competing priorities while maintaining a strong focus on patient experience, data quality, operational efficiency and continuous improvement.

• Providing a high level of administrative support to clinical and operational teams.
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
• Managing reception activities, including patient admissions and discharges.
• Conducting health fund eligibility checks and processing patient payments.
• Supporting bookings, appointments, admissions and course enrolments.
• Assisting with banking reconciliation, purchasing and inventory management.
• Coordinating maintenance requests and general operational support activities.
• Performing clinical transcription, records management and patient information requests.
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
• Supporting rostering activities in line with relevant work instructions and enterprise agreements.

About You

• Exceptional customer service skills and a patient-centred approach.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent written, verbal and interpersonal communication skills.
• Proven ability to work both independently and collaboratively within a team environment.
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
• Confidence using Microsoft Office applications and healthcare information systems.
• Well-developed problem-solving, decision-making and critical thinking skills.
• Experience working within a hospital, healthcare or medical setting (desirable)
• Knowledge of health information systems and patient administration processes.

Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education, fundraising & philanthropy and research - and it's our people who make the difference.

We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team

Applications close on Friday 28th August. Please note, we may contact applicants prior to the closing date, All successful candidates may be required to complete pre-employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Advertised: 17 Aug 2026 E. Australia Standard Time
Applications close: 28 Aug 2026 E. Australia Standard Time