Administration Support Officer

Mater Central Queensland - Rockhampton; Rockhampton Regional; On-site; AUD 66,000 - 74,000; Part time

Benefits offered by this job

Salary packaging

Career development

Employee Assistance Program

Private health insurance discounts

Gym discounts

Campus café discounts

Job summary

Mater Private Hospital Rockhampton is seeking a dedicated Administrator to join the team in a permanent part-time capacity, working 32 hours per week on a seven-day roster. You will provide high-quality administrative support to clinical and operational teams, focusing on patient experience and data quality while balancing competing priorities.

In this role you will collaborate with the Administration Team Leader/Manager and broader multidisciplinary staff.

Qualifications

• Exceptional customer service skills and a patient-centred approach.
• Strong organisational skills and ability to manage priorities.
• Excellent written and verbal communication.
• Experience in hospital, healthcare or medical setting (desirable).
• Knowledge of health information systems and patient administration processes.

Responsibilities

• Provide high-level administrative support to clinical and operational teams.
• Deliver exceptional customer service to patients, visitors and staff.
• Manage reception activities, admissions and discharges.
• Conduct health fund eligibility checks and process patient payments.
• Support bookings, appointments, admissions and course enrolments.
• Assist with banking reconciliation, purchasing and inventory.

Skills

Customer service

Data quality

Communication

Teamwork

Tools

Microsoft Office

Health information systems

Job description

Mater Central Queensland - Rockhampton - Rockhampton QLD

Permanent

13h ago , from Mater Central Queensland - Rockhampton

Job no: 506379
Work type: Permanent
Location: Rockhampton
Categories: Administration

About the Role

Mater Private Hospital Rockhampton has an exciting opportunity for a customer-focused Administrator to join our team in a Permanent Part-Time position. In this role, you will work 32 hours per week across a seven-day roster, providing high-quality administrative support while contributing to the delivery of exceptional service for our patients, visitors and clinical teams.

Working closely with the Administration Team Leader/Manager and wider multidisciplinary team, you will proactively manage a range of administrative, business support and coordination activities. You will work with a degree of autonomy, balancing competing priorities while maintaining a strong focus on patient experience, data quality, operational efficiency and continuous improvement.

Salary range: $39.79 - $44.25 per hourplus superannuation and access to not-for-profit salary packaging up to $15,900+ access to many staff benefits!

What You'll Be Doing

• Providing a high level of administrative support to clinical and operational teams.
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
• Managing reception activities, including patient admissions and discharges.
• Conducting health fund eligibility checks and processing patient payments.
• Supporting bookings, appointments, admissions and course enrolments.
• Assisting with banking reconciliation, purchasing and inventory management.
• Coordinating maintenance requests and general operational support activities.
• Performing clinical transcription, records management and patient information requests.
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
• Supporting rostering activities in line with relevant work instructions and enterprise agreements.

About You

• Exceptional customer service skills and a patient-centred approach.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent written, verbal and interpersonal communication skills.
• Proven ability to work both independently and collaboratively within a team environment.
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
• Confidence using Microsoft Office applications and healthcare information systems.
• Well-developed problem-solving, decision-making and critical thinking skills.
• Experience working within a hospital, healthcare or medical setting (desirable)
• Knowledge of health information systems and patient administration processes.

Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education, fundraising & philanthropy and research - and it's our people who make the difference.

We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organization that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close on Friday 28th August. All successful candidates may be required to complete pre-employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Advertised: 17 Aug 2026 E. Australia Standard Time
Applications close: 28 Aug 2026 E. Australia Standard Time