Senior Administration Support Officer

Mater Health Services; Australia; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Training and professional development

Employee assistance program

Private health insurance discounts

Gym discounts

On-site parking

Job summary

Mater Hospital Springfield in Queensland is seeking a Senior Administration Officer to join high-performing teams across specialised units. This permanent full-time role supports ward or unit operations and delivers high-quality administrative services to ensure smooth patient experiences.

You will manage referrals, waitlists, scheduling, billing, and inquiries while upholding confidentiality and accuracy. The role requires healthcare experience, strong organisation, and proficiency in Microsoft

Qualifications

• Experience in senior administrative roles, ideally within healthcare or a similar service-focused environment.
• Proficiency in Microsoft Office and experience with Health Information Systems or equivalent.
• Strong organisational and time management skills with attention to detail.

Responsibilities

• Providing exceptional customer service to all patients and clients
• Management of referrals, waitlists and appointment scheduling, aligning with KPIs and reporting requirements and ensuring accurate data entry
• Management of outpatient and inpatient billing, including bulk billing, Medicare ineligible billing and private billing
• Handling all patient enquiries, including phone calls and emails, ensuring positive patient experiences at all interactions
• Supporting clinical teams, ensuring smooth flow of daily clinics
• Providing administrative support to clinic staff
• Maintaining a high level of discretion and confidentiality, complying with administration and financial policy and procedure, maintaining accurate, current and accessible records

Skills

Senior admin experience

Time management

Attention to detail

Collaboration

Customer service

Tools

Microsoft Office Suite

Health Information Systems

Job description

Job no: 506533
Work type: Permanent
Location: Springfield
Categories: Administration

Mater Hospital Springfield are currently seeking Senior Administration Officers! They will join high-performing teams across a variety of specialised units at our progressive healthcare facility. These are permanent full-time positions.

This role requires you to work across a 7 day roster Monday - Sunday, 6am-8pm.

Based at our Springfield campus, this role will be part of a landmark moment in Queensland healthcare at Mater Hospital Springfield which opened early 2026. This state of the art facility will meet the needs of the growing Greater Springfield region. With a mix of public and private beds across ICU, maternity, emergency and medical, surgical services, it’s set to care for over 200,000 patients annually.

As a Senior Administration Officer, you will play a key role in ensuring the smooth day-to-day operations of your ward or unit. Your work will focus on providing high-quality administrative support that enables your team to deliver exceptional patient and consumer experiences.

• Providing exceptional customer service to all patients and clients
• Management of referrals, waitlists and appointment scheduling, aligning with KPIs and reporting requirements and ensuring accurate data entry
• Management of outpatient and inpatient billing, including bulk billing, Medicare ineligible billing and private billing
• Handling all patient enquiries, including phone calls and emails, ensuring positive patient experiences at all interactions
• Supporting clinical teams, ensuring smooth flow of daily clinics
• Providing administrative support to clinic staff
• Maintaining a high level of discretion and confidentiality, complying with administration and financial policy and procedure, maintaining accurate, current and accessible records

About you

• Experience in senior administrative roles, ideally within healthcare or a similar service-focused environment.
• Strong organisational and time management skills, with the ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft Office and experience with Health Information Systems or equivalent.
• Excellent attention to detail and a commitment to accuracy and quality in all tasks.
• A collaborative mindset, demonstrating integrity, accountability, and a commitment to continuous improvement.

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare , education , fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Advertised: 19 Aug 2026 E. Australia Standard Time
Applications close: 30 Aug 2026 E. Australia Standard Time