Administration Support Officer

Mater Group; Mackay Regional; On-site; AUD 5,481,000 - 6,096,000; Part time

Benefits offered by this job

Career growth

Professional development

Salary packaging

Wellbeing support

Fitness Passport

Discounted parking

Supportive culture

Job summary

Mater Private Hospital Mackay is seeking a customer-focused Administrator to join our team in a casual role, delivering high-quality administrative support to patients, visitors and clinical teams with autonomy. You will collaborate with the Administration Team Leader/Manager to balance priorities while focusing on patient experience and data quality.

You will handle reception, admissions, bookings, health fund checks, payments and rostering, contributing to efficiency and continuous improvement

Qualifications

• Exceptional customer service skills and a patient-centred approach.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent written, verbal and interpersonal communication skills.
• Proven ability to work both independently and collaboratively within a team environment.
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
• Confidence using Microsoft Office applications and healthcare information systems.
• Well-developed problem-solving, decision-making and critical thinking skills.
• Experience working within a hospital, healthcare or medical setting (desirable).
• Knowledge of health information systems and patient administration processes.

Responsibilities

• Providing a high level of administrative support to clinical and operational teams.
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
• Managing reception activities, including patient admissions and discharges.
• Conducting health fund eligibility checks and processing patient payments.
• Supporting bookings, appointments, admissions and course enrolments.
• Assisting with banking reconciliation, purchasing and inventory management.
• Coordinating maintenance requests and general operational support activities.
• Performing clinical transcription, records management and patient information requests.
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
• Supporting rostering activities in line with relevant work instructions and enterprise agreements.

Skills

Customer service

Organisational skills

Communication

Teamwork

Attention to detail

Problem solving

Critical thinking

Microsoft Office

Health information systems

Tools

Microsoft Office

Health information systems

Job description

All potential applicants should apply only after viewing the original advertisement on the Mater Health website.

Job no: 506727
Work type: Casual, Permanent
Location: Mackay
Categories: Administration

About the role

Mater Private Hospital Mackay has an exciting opportunity for a customer-focused Administrator to join our team in a casual position. In this role you will be providing high-quality administrative support while contributing to the delivery of exceptional service for our patients, visitors and clinical teams.

Working closely with the Administration Team Leader/Manager and wider multidisciplinary team, you will proactively manage a range of administrative, business support and coordination activities. You will work with a degree of autonomy, balancing competing priorities while maintaining a strong focus on patient experience, data quality, operational efficiency and continuous improvement.

Salary range: $39.79 – $44.25 per hourplus superannuationandaccess to not-for-profit salary packaging up to $15,900+access to many staff benefits!

What you’ll be doing

• Providing a high level of administrative support to clinical and operational teams.


• Delivering exceptional customer service to patients, visitors, medical practitioners and staff.


• Managing reception activities, including patient admissions and discharges.


• Conducting health fund eligibility checks and processing patient payments.


• Supporting bookings, appointments, admissions and course enrolments.


• Assisting with banking reconciliation, purchasing and inventory management.


• Coordinating maintenance requests and general operational support activities.


• Performing clinical transcription, records management and patient information requests.


• Monitoring and maintaining data quality, identifying and correcting discrepancies as required.


• Supporting rostering activities in line with relevant work instructions and enterprise agreements.

About you

• Exceptional customer service skills and a patient-centred approach.


• Strong organisational skills with the ability to manage competing priorities and meet deadlines.


• Excellent written, verbal and interpersonal communication skills.


• Proven ability to work both independently and collaboratively within a team environment.


• Strong attention to detail and the ability to analyse information to identify issues and implement solutions.


• Confidence using Microsoft Office applications and healthcare information systems.


• Well-developed problem-solving, decision-making and critical thinking skills.


• Experience working within a hospital, healthcare or medical setting (desirable)


• Knowledge of health information systems and patient administration processes.

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world‑class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways


• Professional development and learning through Mater Education, external partners and internal development programs


• Generous salary packaging to help maximise your take‑home pay


• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance


• Fitness Passport access and a range of lifestyle, retail and travel discounts


• Discounted parking and reduced prices at Mater cafés and coffee outlets


• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Applications close Tuesday 22nd of September 2026– please note, we may contact applicants prior to the closing date.

All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities.Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Advertised: 08 Sep 2026 E. Australia Standard Time
Applications close: 22 Sep 2026 E. Australia Standard Time