Administration Support

Wodonga Senior Secondary College; City of Wodonga; On-site; AUD 52,000 - 68,000; Full time

Job summary

Wodonga Senior Secondary College is seeking an Administration Support – Student Window to provide a professional first point of contact and deliver broad administrative services across staff, students and parents, ensuring efficient day-to-day operations.

Reporting to the Office Manager, you will support college administration, offer friendly customer service and coordinate tasks to keep school services running smoothly.

Qualifications

• SC1 demonstrable capacity to perform duties within established guidelines.
• SC2 ability to collaborate effectively in a team.
• SC3 strong oral and written communication skills.
• SC4 possess relevant technical knowledge for the position.
• SC5 provide advice and support to management and staff.
• SC6 commitment to professional learning and growth.

Responsibilities

• Deliver a wide range of general administration support to ensure smooth functioning of the College office.
• Professionally manage incoming phone calls, emails and in-person inquiries.
• Process and receive payments for excursions, fees and other costs according to procedures.
• Provide day-to-day support to students, including addressing general queries.
• Assist external service providers with administrative tasks and coordination.
• Contribute to planning and execution of school events and projects with timely support.
• Manage CSEF process.
• Assist Human Resource Manager with staff absences recording on eduPay.

Skills

Customer service

Teamwork

Communication

Administrative tasks

Phone and email handling

Attention to detail

Job description

The purpose of the Administration Support – Student Window is to deliver a professional first point of contact for the College and is responsible for providing administrative services across a broad range of activities to staff, students and parents, ensuring efficient operation of day-to-day activities.

Role

The Administration Support will work under the direction of the Office Manager and is responsible through them to the Business Manager. The role of Administration Support is to assist in the efficient operation of the College and provide friendly, professional and effective customer service within the College community.

Key Tasks

Deliver a wide range of general administration support to ensure the smooth functioning of the College office and support services.

Professionally manage incoming phone calls, emails and in person enquires. Providing timely and accurate information to staff, students, families and community members.

Process and receive payments from students, families and community members for excursions, fees and other school-related costs in-line with school procedures.

Provide day-to-day support to students, including addressing general queries and offering assistance as needed.

Assist external service providers with administrative tasks and coordination as required, ensuring seamless service delivery within the College.

Contribute to the successful planning and execution of school events and projects by delivering timely and accurate administrative support.

Manage CSEF process

Assist Human Resource Manager with staff absences recording on eduPay.

Key Selection Criteria

SC1 Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including coordinating and supporting others in respect to specific work functions relevant to the role.

SC2Demonstrated capacity to work and collaborate with others in a team environment.

SC3Demonstrated capacity to communicate effectively in a team environment, including high level oral and written communication skills.

SC4 Possess the technicalknowledge and expertise relevant to the position.

SC5 Demonstrated capacity to provide advice and support to management and other school staff in respect to the work area.

SC6 A commitment to professional learning and growthfor both self and others.