Administration Officer - Walk-In Centres

Council Jobs; Canberra; On-site; AUD 70,000 - 84,000; Part time

Benefits offered by this job

Competitive pay rates

Salary packaging

Flexible working conditions

Employee Assistance Program

Onsite physiotherapists

Job summary

Canberra Health Services (CHS) is seeking an Administration Officer to join the Walk-in Centre team on a part-time, pro-rata basis. You will be the first point of contact, greet consumers, assess needs and support safe, patient-centred care.

You will perform a range of administrative tasks, manage inquiries, update client records, and work within a team to uphold CHS values of Reliable, Progressive, Respectful and Kind. This temporary role lasts nine months with possible extension.

Qualifications

• Pre-employment National Police Check may be required.
• Compliance with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Responsibilities

• Greet consumers and establish their needs as the first point of contact.
• Provide patient-centred support and contribute to safe, high-quality care.
• Handle incoming correspondence and telephone enquiries in a timely, professional manner.
• Enter and update client information in databases and maintain accurate records.
• Work collaboratively within a team and uphold CHS values of Reliable, Progressive, Respectful and Kind.

Job description

What can we offer you:

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to onsite Physiotherapists.

About the Role:

Do you enjoy helping people, thrive in a fast-paced environment and take pride in delivering outstanding customer service? If so, we'd love to hear from you. Join our Walk-in Centre team and play a vital role in supporting consumers and contributing to safe, high-quality patient care.

As an Administration Officer at the Walk-in Centres, you will provide patient-centred support to consumers accessing the service. As the first point of contact, you will greet consumers, consult with them to establish their needs, and demonstrate respect, sensitivity and confidentiality in every interaction.

In this role, you will perform a range of administrative functions that contribute to the delivery of safe, client-focused patient care. You will examine and direct incoming correspondence and telephone enquiries, enter and update client information within databases, and maintain accurate records in line with organisational requirements. You will also support and promote the CHS values of Reliable, Progressive, Respectful and Kind, recognising the important role these values play in the holistic operation of the Walk-in Centre.

To be successful in this position, you will possess excellent customer service skills, the ability to adapt to a fast-paced environment, and a commitment to contributing to a positive workplace culture. You will work effectively within a team and have a strong understanding of the importance of sensitivity, professionalism and confidentiality.

If you're passionate about helping people, enjoy working in a collaborative team environment, and can confidently balance customer service and administrative responsibilities, we'd love to hear from you.

Please note:

• The successful applicant will need the ability to work across all ACT Walk-in Centres.
• This is a part-time shift working role requiring the ability to work a rotating roster with varying start/finish times between 7.30am and 22:30pm as well as weekends and public holidays to meet the operational requirements of the centre.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Note:

This is a temporary position available for a period of nine months with the possibility of extension and/or permanency. This is a part-time position (18.38), and the salary noted above will be paid pro-rata.

Note:

Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‑based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision:

creating exceptional health care together

Our Role:

to be a health service that is trusted by our community

Our Values:

Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

#LI-DNI

Closes: 21 October 2026

Classification: Administrative Services Officer Class 2/3

Salary: $70,236 - $84,284 plus superannuation

Position No: 44721 - 02RIT

Directorate: Canberra Health Services

Advertised (Gazettal date): 13 October 2026

Contact Officer: Indu Nair on*********@act.gov.auor0481 097 ***

Career interest categories:

Administration and Governance
Healthcare, Medical and Allied Services

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