Administration Manager - Community Health and Integrated Care | Full-time Permanent

Australian Capital Territory; Canberra; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Salary packaging benefits

Flexible working conditions

Employee Assistance Program

Onsite physiotherapists

Onsite cafes

Résumé du poste

Canberra Health Services (CHS) is seeking an Administration Manager to lead the WYC Community Health Administration teams, overseeing daily operations, clinic workflows and staffing. The role focuses on efficient service delivery, patient-centred processes and strong customer service across the ACT region.

The position requires advanced organisational and communication abilities, with experience using health IT systems like EPIC and a commitment to quality improvement within a collaborative

Qualifications

• Experience leading administrative teams in community health settings.
• Strong written and verbal communication with diverse stakeholders.
• Proven ability to streamline clinic workflows and administrative processes.

Responsabilités

• Oversee day-to-day administrative operations for WYC Community Health Administration teams.
• Manage clinic workflows, appointment bookings and referral management.
• Administer telephone screening, staffing, resource management and staff training.

Connaissances

Leadership

Stakeholder management

Communication

EPIC

Outils

EPIC

Description du poste

Administration Manager - Community Health and Integrated Care
Full-time Permanent

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to onsite Physiotherapists.
• Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role: Community Health and Integrated Care delivers a range of multidisciplinary, community-based services focused on prevention, early intervention, treatment, and ongoing management of health conditions. These services include Geriatrics, Rehabilitation, Nursing, Walk-in Centres, Breast Screen ACT, the Integrated Care Program, Renal Services, Bariatric Services, Women, Youth and Children, Community Paediatrics, the Spinal Pain Service, and components of the Chronic Pain Service, as well as services within the Rehabilitation and Aged Care Division. Services are delivered through a collaborative, patient-centered model of care that supports improved health outcomes for the ACT community and surrounding region.

Community Health and Integrated Care is committed to continuous service improvement to ensure contemporary models of care, sustainable workforce practices, and safe, high-quality service delivery. The programs aim to foster a positive workplace culture and strong collaboration across clinical and operational teams to support the delivery of accessible and integrated community-based healthcare.

The position provides leadership and management to WYC Community Health Administration teams, overseeing day-to-day administrative operations including clinic workflows, appointment bookings, referral management, telephone screening, staffing, resource management and staff training. The role works closely with the WYC leadership team and internal and external stakeholders to ensure efficient service delivery, strong customer service and effective administrative processes.

The position requires excellent organisational, communication and time management skills, along with demonstrated experience using health-based IT systems, including EPIC. Strong problem-solving skills and an ability to contribute to quality improvement, project management and service development are highly desirable. The role also supports compliance with relevant policies and legislation and promotes a positive, collaborative workplace culture focused on delivering excellent health care to women, young people, children and families.

Please note prior to commencement successful candidates will be required to:

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website .

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .