Administration Officer (Switch)

Central Queensland Hospital and Health Service; Gladstone Regional; On-site; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Ongoing Professional Development and教育

Flexible Work-Life Balance and Variety

Generous Salary Sacrificing Options

Paid Parental Leave

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Fitness Passport

Job summary

Central Queensland Hospital and Health Service is seeking a capable administrator to join the frontline team at Gladstone Hospital. You will answer calls, connect callers to the right department and assist with daily administration to keep hospital operations on track.

Ideal candidates have strong office and reception skills, healthcare experience, and proficiency with Word and Excel, while maintaining confidentiality and professional interactions across all levels.

Qualifications

• Strong office and reception skills and experience in healthcare.
• Ability to connect with people at all levels and keep operations moving.
• Comfortable with Microsoft Word and Excel and handling confidential information.

Responsibilities

• Answer calls professionally and connect callers to the correct department.
• Recognise emergencies and follow critical procedures with confidence.
• Coordinate pagers and maintain staff contact information.
• Support daily administration and assist after-hours travel and accommodation.

Skills

Office and reception skills

Healthcare environment experience

People-facing communication

MS Word & Excel proficiency

Tools

Microsoft Word

Microsoft Excel

Job description

About us

Gladstone Hospital is a 70-bed hospital with a big heart and a broad range of services. From Emergency, Medicine and Surgery to Maternity, Paediatrics, Orthopaedics, Critical Care and Palliative Care, our teams provide care across the patient journey. We're also home to Mental Health, Alcohol and Other Drugs, Allied Health, Oral Health and community outreach services, extending care beyond the hospital and into the community. Big team. Diverse services. Great care for our community.

About the role

• Answer calls professionally, connect people to the right department and make sure every caller gets the help they need—quickly and courteously.
• Recognise emergency and security situations, activate the right response and follow critical procedures with confidence and precision.
• Coordinate pagers, maintain accurate contact information and use alternative communication systems to keep staff connected when it matters most.
• Support daily administration, coordinate after-hours travel and accommodation, and use initiative to keep hospital operations on track (even when working independently).

About you

• Use sound judgement, solve problems and respond confidently when things get busy or unexpected.
• Strong office and reception skills, ideally with experience in a healthcare environment.
• Connect easily with people at all levels, build strong relationships and know how to keep things moving smoothly.
• Confident with systems such as Microsoft Word and Excel, handle information discreetly and can work independently with initiative.

What we offer

Total remuneration value of up to $80,842 p.a. is comprised of:

• An hourly rate between $40.17 - $44.67 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close

Monday, 21 September 2026

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.