Administration Officer - NEBDS Scheme

Independence Australia; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging benefits

Employee Assistance Program (EAP)

Social enterprise with job security

Meaningful social impact

Job summary

Independence Australia Group in West Footscray, VIC seeks a proactive Administrator to coordinate the NEBDS program, supporting patients and families with essential wound care products and services.

You will handle applications, orders and scripts, while delivering admin and secretariat support and maintaining accurate records across stakeholders in the Australian healthcare system.

Qualifications

• Clear and concise written and verbal communication.
• Strong customer service orientation and patient focus.
• High accuracy in information handling and scheduling.
• Reliable and punctual with tasks and commitments.
• Demonstrates empathy and professionalism with patients and families.
• Maintains confidentiality and privacy per regulations.

Responsibilities

• Serve as first point of contact for the NEBDS team and support operations.
• Process approved NEBDS patient applications and verify information.
• Process customer orders, confirm delivery details and payments.
• Maintain and update customer scripts and assist with product options.
• Provide administration and secretariat support, including meetings and documentation.
• Maintain accurate service delivery records and timely data entry.

Skills

Communication

Customer service

Attention to detail

Dependability

Empathy

Confidentiality

Job description

Independence Australia – West Footscray VIC

If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us

Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

About the role

You will be responsible for the day-to-day administration and coordination of the National Epidermolysis Bullosa Dressing Scheme (NEBDS), a vital Commonwealth-funded program that supports Australians living with this rare and complex condition.

Working closely with patients and their families, healthcare professionals, government stakeholders, suppliers, warehouse teams, and advocacy organisations, you will help ensure the seamless delivery of the scheme and timely access to essential wound care products and support services.

What you will be doing

You will be the first point of contact for the NEBDS team, playing a crucial role in facilitating smooth operations.

You will be responsible for:

• Application processing and compliance:process approved NEBDS patient applications.
• Customer order processing and fulfilment:process customer orders, confirm delivery details and finalise payments.
• Customer scripts and product support:record, update and maintain customer scripts and assist customers with alternative product options as required.
• Administration and secretariat support:provide administrative and secretariat services including scheduling meetings, coordinating logistics, preparing meeting agendas, papers and minutes, and distributing documentation as required.
• Reporting, data and records management:maintain accurate and up to date records, including timely recording of service delivery interactions.

Independence Australia – West Footscray VIC

If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us

Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

About the role

You will be responsible for the day-to-day administration and coordination of the National Epidermolysis Bullosa Dressing Scheme (NEBDS), a vital Commonwealth-funded program that supports Australians living with this rare and complex condition.

Working closely with patients and their families, healthcare professionals, government stakeholders, suppliers, warehouse teams, and advocacy organisations, you will help ensure the seamless delivery of the scheme and timely access to essential wound care products and support services.

What you will be doing

You will be the first point of contact for the NEBDS team, playing a crucial role in facilitating smooth operations.

You will be responsible for:

• Application processing and compliance:process approved NEBDS patient applications.
• Customer order processing and fulfilment:process customer orders, confirm delivery details and finalise payments.
• Customer scripts and product support:record, update and maintain customer scripts and assist customers with alternative product options as required.
• Administration and secretariat support:provide administrative and secretariat services including scheduling meetings, coordinating logistics, preparing meeting agendas, papers and minutes, and distributing documentation as required.
• Reporting, data and records management:maintain accurate and up to date records, including timely recording of service delivery interactions.

What we are looking for

• Effective communication:you articulate information clearly and concisely, both verbally and in writing, while actively listening to customers, colleagues, and other stakeholders.
• Customer service excellence:you exhibit a friendly and customer-oriented approach, ensuring everyone feels valued and respected during interactions.
• Attention to detail:you pay meticulous attention to accuracy in customer information, scheduling, and administrative tasks to ensure smooth operations.
• Dependability:you consistently arrive on time, follow through on tasks, and fulfill commitments to support smooth operations.
• Empathy and compassion:you demonstrate genuine concern for customer’s well-being, understand their needs, and provide a comforting and supportive atmosphere.
• Confidentiality:you safeguard sensitive information and comply with privacy regulations, maintaining the highest standards of confidentiality.

If you possess the above skills and have a knowledge of Epidermolysis Bullosa (including its types, causes, and the challenges it presents to patients), knowledge of clinical aspects of EB (including wound care, pain management, and the importance of specialized dressing and treatment options for EB patients), or experience in a similar role within the Australian Healthcare system, we would love to hear from you!

Why work with us

• Access salary packaging benefits to increase your take home pay by reducing your taxable income.
• Access free confidential counselling and support from our Employee Assistance Program.
• As a social enterprise, we aren’t solely reliant on external funding which means better job security so you can focus on providing quality care and service to our customers.
• The opportunity to work for a purpose-driven organisation that creates meaningful social impact.

Work with purpose

We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve quality of life and provide access to products, resources and encouragement that allow people to make choices to enhance their well‑being and lifestyle.

As a social enterprise, we redistribute surplus funds generated through the sale of over 12,000 healthcare products, mobility aids and equipment into programs that support people living with a disability.

Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA, Possability Group and Lifestyle Solutions. Learn more at independenceaustralia.com.au.

Commitment to diversity

Independence Australia Group is an equal opportunity employer. We encourage applications from people with a disability, CALD communities, LGBTQIA+ individuals, and Aboriginal and Torres Strait Islander peoples. For accessibility support during recruitment, contact our People Experience team at *******@iagroup.org.au.