Administration Officer - Mental Health

Queensland Health; Cleveland; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Family-friendly environment

Professional development allowances

Salary packaging

Employee wellness programs

Public health system benefits

Job summary

Queensland Health is seeking an Administration Officer to provide high-level reception and administrative support to the Redlands Administration Team, delivering patient-focused Addiction & Mental Health services across Metro South.

You will coordinate appointments, admissions, transfers and documentation using hospital information systems and Microsoft Office, working autonomously in a busy multidisciplinary environment.

Qualifications

• We are looking for an organised and customer-focused administration professional who can confidently work in a busy multidisciplinary health environment and provide a high level of service to patients and staff.
• The ability to work autonomously, prioritise competing demands, meet deadlines and exercise sound judgement and discretion.
• Highly developed interpersonal and communication skills, with the ability to build effective relationships and engage with a diverse range of stakeholders.

Responsibilities

• Provide professional front-line reception, customer service and administrative support to patients, carers, families, staff and other stakeholders.
• Support patient flow across inpatient, outpatient and community settings by coordinating appointments, resources, admissions, discharges and transfers.
• Work collaboratively within a multidisciplinary environment, providing administrative support across a range of teams, clinics and services.
• Manage a diverse workload with a high degree of autonomy, using relevant hospital information systems and Microsoft Office applications to ensure accurate and timely documentation.

Skills

Front-line reception

Customer service

Administrative duties

Computer skills

Office skills

Autonomy

Prioritization

Interpersonal skills

Problem solving

Multidisciplinary teamwork

Tools

Microsoft Office

Hospital information systems

Job description

Make a Difference Through Administration – Join Our Addiction & Mental Health Team

Join our Redlands Administration Team and use your skills to support patients, staff and the delivery of high-quality Addiction & Mental Health services across Metro South.

Your new role:

As an Administration Officer, you will provide high-level reception and administrative support to the Redlands Administration Team, helping to deliver responsive, patient-focused Addiction & Mental Health services across Metro South.

• Provide professional front-line reception, customer service and administrative support to patients, carers, families, staff and other stakeholders.
• Support patient flow across inpatient, outpatient and community settings by coordinating appointments, resources, admissions, discharges and transfers.
• Work collaboratively within a multidisciplinary environment, providing administrative support across a range of teams, clinics and services.
• Manage a diverse workload with a high degree of autonomy, using relevant hospital information systems and Microsoft Office applications to ensure accurate and timely documentation.

About you:

We are looking for an organised and customer-focused administration professional who can confidently work in a busy multidisciplinary health environment and provide a high level of service to patients and staff.

• Demonstrated experience in front-line reception, customer service and administrative duties, with strong computer and contemporary office skills.
• The ability to work autonomously, prioritise competing demands, meet deadlines and exercise sound judgement and discretion.
• Highly developed interpersonal and communication skills, with the ability to build effective relationships and engage with a diverse range of stakeholders.
• Strong problem-solving skills and the ability to contribute effectively as part of a multidisciplinary team while maintaining a patient-focused approach.

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and communityalcohol and drugservices for all age groups across a number of campuses.

We embrace a forward looking, progressive approach and work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted with our vision being to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.