Administration Support Officer (MH Act)

Queensland Health; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Family-friendly environment

Professional development allowances

Salary packaging

Employee wellness programs

Job summary

Queensland Health's Metro South Addiction and Mental Health Services is seeking an Administration Support Officer to coordinate Mental Health Review Tribunal hearings and process Mental Health Act documentation with accuracy and confidentiality.

You will work with clinicians, legal practitioners, consumers and carers, balancing competing priorities while entering information into CIMHA and other systems, ensuring legislative compliance and high-quality administrative support in a dynamic mental

Qualifications

• Strong administrative and time-management skills with attention to detail.
• Excellent communication and problem-solving across diverse stakeholders.
• Ability to exercise discretion with sensitive information and maintain confidentiality.
• Knowledge of the Mental Health Act 2016 or ability to rapidly develop this knowledge.

Responsibilities

• Coordinate and monitor Mental Health Review Tribunal hearings, including emergency hearings and logistics.
• Accurately process Mental Health Act documentation and maintain information systems.
• Liaise with clinicians, tribunal representatives, legal practitioners, consumers and carers to coordinate hearing requirements.
• Manage high-volume administrative tasks while meeting deadlines and ensuring confidentiality and legislative compliance.

Skills

Administrative skills

Time management

Communication

Confidentiality

Mental Health Act knowledge

Tools

CIMHA

Job description

Make a Difference Behind the Scenes in Mental Health

Temporary Full Time and Part Time Opportunities to Support the accurate and timely administration of Mental Health Act processes and Mental Health Review Tribunal hearings within Metro South Addiction and Mental Health Services. This is an opportunity to make a meaningful contribution through high-level administration, stakeholder coordination and information management.

Your new role:

As an Administration Support Officer within the Mental Health Act Team, you will play a key role in coordinating Mental Health Review Tribunal hearings and ensuring Mental Health Act documentation is accurately processed and entered into relevant information systems. Working with clinicians, legal practitioners, consumers, carers and tribunal representatives, you will manage competing priorities, maintain confidentiality and ensure legislative and administrative requirements are met.

Key Responsibilities

• Coordinate and monitor Mental Health Review Tribunal hearings, including emergency hearings and associated logistics.
• Accurately process Mental Health Act documentation and maintain CIMHA and other information systems.
• Liaise with clinicians, tribunal representatives, legal practitioners, consumers and carers to coordinate hearing requirements.
• Manage high-volume administrative tasks, prioritising deadlines while maintaining accuracy, confidentiality and legislative compliance.

About you:

You are a highly organised and adaptable administrator who can manage sensitive information, competing priorities and complex stakeholder relationships with professionalism and discretion. You will bring strong communication skills, sound judgement and the ability to work both independently and collaboratively in a changing mental health environment.

Skills & Experience

• Strong administrative, organisational and time-management skills with excellent attention to detail.
• Effective communication, negotiation and problem-solving skills across diverse stakeholders.
• Ability to exercise discretion and confidentiality when handling sensitive information.
• Knowledge of the Mental Health Act 2016, or the ability to quickly develop this knowledge.

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Metro South Addiction and Mental Health Services:

Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and communityalcohol and drugservices for all age groups across a number of campuses.

We embrace a forward looking, progressive approach and work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted with our vision being to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.