Administration Officer - Level 3 - Clinical

NSW Health; Wagga Wagga City Council; On-site; AUD 74,000 - 76,000; Part time

Job summary

NSW Health in Wagga Wagga is seeking an Administration Officer to support the Oral Health team, enabling smooth operation of the Mobile Dental Van across the district. The role focuses on customer service, registration, appointments and records management with a strong emphasis on confidentiality.

Permanent part-time, 24 hours per week, with duties including driving fleet vehicles and assisting with purchases and stores. NSW Health Category A immunisation requirements apply.

Qualifications

• Experience in a similar support role in a complex organisation.
• Ability to prioritise tasks and manage a busy workload.
• Strong communication with diverse stakeholders.
• Advanced computer skills with Microsoft/Windows applications.
• Commitment to patient privacy and confidentiality.
• Ability to work under broad supervision.

Responsibilities

• Provide quality customer service to patients, employees and the public.
• Support clinical staff with patient registration, appointment management and records handling.
• Assist with referrals and waitlists management.
• Aid ordering, purchasing and stores management.
• Share responsibility for safe driving of fleet vehicles and occasional operation of the dental van truck.

Skills

Customer service

MS Office

Communication

Record keeping

Tools

MS Office

Job description

Position Classification: Administration Officer - Level 3
Remuneration: $73,915.12 - $76,218.80 per annum, pro rata (+ super + 17.5% leave loading where applicable)
Employment Type: Permanent Part - Time
Hours Per Week: 24
Location: Wagga Wagga
Requisition ID: REQ692228
Closing Date: 6 October 2026

Are you a customer-focused Administration Officer looking for a unique and rewarding opportunity?

We are looking for an experienced Administration Officer to join our Oral Health team, providing administrative and clerical support to the manager and team to facilitate the smooth operation of the MLHD Mobile Dental Van, delivering dental services to communities across the district.

As the Administration Officer, you will be responsible for:

• Providing quality customer service, ensuring a respectful and helpful response to all face to face and telephone enquiries.
• Providing administrative support to clinical staff including patient registration, appointment management and management of dental and medical records.
• Supporting the appropriate management of referrals and waitlists.
• Assisting with ordering, purchasing and stores management.
• Sharing responsibility for the safe driving of fleet vehicles between locations, including occasional operation of a 4.5 tonne truck (dental van).

Key Accountabilities

• Provide high quality customer service to patients, employees and members of the public.
• Ensure a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services of the health service.
• Complete a range of operational, clerical and administrative tasks utilising the MS Suite of applications, including Excel and Teams to support the smooth running of the department, including assisting with admissions, transfers and discharges, record management, booking services and appointments, recordkeeping, managing postal and other correspondence, filing, typing, deliveries, pickups, purchasing and stores management.
• Provide assistance with more complex tasks or projects and provide relief for other staff as required, to support efficiency and quality within the service and team.
• Support the manager and team with quality activities to ensure ongoing improvement in local processes.
• Plan and prepare appointments.
• Communicate clearly with the team leader daily.
• Perform according to established work practices and procedures.
• Work under general instruction and broad supervision.
• Work collaboratively with the multidisciplinary team, demonstrating flexibility, initiative and a commitment to customer service excellence.
• National Police Check
• NSW Working with Children Check

Selection Criteria

• Experience working in a similar support role in a complex organisation, as an effective team member.
• Ability to make good decisions about work priorities, and achieve key tasks effectively in a busy work area.
• Ability to communicate effectively with a wide range of stakeholders. This includes attention to detail when communicating with managers, colleagues and members of the public.
• Demonstrated high level computer skills, including proficiency with Microsoft and Windows based applications, email systems, and/or other information and record keeping systems.
• Understanding of, and commitment to, providing an excellent customer service, including the maintenance of patient privacy and confidentiality.
• Demonstrated ability to show initiative with known work procedures, and able to work under broad supervision.

MLHD welcomes applications from people with disability, people from culturally and linguistically diverse backgrounds, people who identify as LGBTIQ+, and people of all ages.
We encourage applications from Aboriginal and Torres Strait Islander people for all advertised positions.
MLHD is a disability confident recruiter under the Stepping Up initiative, which aims to support Aboriginal job applicants.

Vaccination Category: This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined intheNSW Health OASV Policy(Page 11).