Administration Officer - Level 4 - Medical Admin

NSW Health; Wagga Wagga City Council; On-site; AUD 78,000 - 80,000; Part time

Job summary

NSW Health is seeking an Administration Officer - Level 4 in Wagga Wagga Base Hospital. The temporary part-time position (23 hours/week) runs from 21 September 2026 to 12 December 2027, offering an opportunity to join the Medical Administration team.

Remuneration is AUD 78,183.85 to 79,973.57 per annum, plus superannuation and leave loading. The role delivers office support, customer service, and reports, with responsibilities including meetings, minutes, and purchasing/stores management.

Qualifications

• Intermediate to advanced computer skills with fast keyboard accuracy.
• Experience with database systems and clinical/corporate applications.
• Strong customer service focus and ability to work under pressure.

Responsibilities

• Provide high-quality customer service to face-to-face and telephone enquiries.
• Perform administrative tasks: record keeping, correspondence, appointment bookings, and mail handling.
• Assist with complex tasks and support staff to improve local processes.
• Support the manager and team with quality activities and improvements.
• Make decisions on day-to-day operations within established procedures.
• Comply with legislation, regulations and procedural guidelines; National Police Check.
• Possess a valid Class C Driver's Licence (preferred).

Skills

Keyboard skills

Database systems

Customer service

Computer competency

Job description

Administration Officer - Level 4 - Medical Admin

Administration Officer Level 4 - Medical Admin

Position Classification: Administration Officer - Level 4
Remuneration: $78,183.85 - $79,973.57 per annum, pro rata (plus superannuation and leave loading)
Employment Type: Temporary Part - Time (until 12 December 2027)
Hours Per Week: 23
Location: Wagga Wagga
Requisition ID: REQ692192
Closing Date: 4 October 2026

About the Role

The Administration Officer provides effective administrative and office support services, ensuring all tasks undertaken are managed in a timely manner. This temporary part time opportunity runs from 21 September 2026 to 12 December 2027 and is based within the Medical Administration team at Wagga Wagga Base Hospital.

Key Accountabilities

• Provide quality customer service, ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services and supporting a positive opinion of the health service.
• Complete a range of operational, clerical and administrative tasks to support the smooth running of the service, including report production and drafting responses to correspondence, record keeping and management, booking services/appointments, managing postal and other correspondence, general filing/typing/copying, deliveries and pickups from other areas, and purchasing/stores management.
• Provide assistance with more complex tasks or projects and provide relief for other staff as required, to support efficiency and quality within the service and team.
• Support the manager and team with quality activities to ensure ongoing improvement in local processes.
• Make decisions and take initiative in relation to day to day operational matters, performing according to established work practices and procedures, working under general instruction and broad supervision.
• Investigate or evaluate legislation, regulations, instructions or procedural guidelines relevant to the tasks and responsibilities.
• National Police Check
• Class C Drivers Licence (preferred)

Selection Criteria

• Proven intermediate / advanced computer competency and strong keyboard skills with speed and accuracy, including high level experience with database systems.
• Proven experience working in a high workload and pressure area with a successful track record of best performance, as well as knowledge of clinical and corporate applications and work practices, and their relationship to other health care processes.
• Demonstrated ability and initiative to work both as part of a team and independently, supporting team members and management, with sound knowledge of administrative procedures in a health setting.
• Demonstrated strong customer focus and commitment to providing exceptional service to all clients, internal and external to the organisation.
• Excellent interpersonal and communication skills, including strong written and verbal English, and the ability to professionally liaise and work with stakeholders across all levels of the organisation using different modes of communication in a technical and business context.
• Demonstrated ability to organise meetings, take minutes and associated procedures.

Need More Information

For role related queries or questions contact Kelly Lotz-Vaughan via ***************@health.nsw.gov.au

MLHD welcomes applications from all members of the community. We are committed to building a diverse and inclusive workforce and encourage all suitably qualified applicants to apply.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature workers, and lesbian, gay, bisexual, transgender and intersex (LGBTI) people.

MLHD is committed to implementing the Stepping Up initiative, which aims to increase the number of Aboriginal people employed within NSW Health.
If you identify as Aboriginal or Torres Strait Islander, you can access recruitment application support through the Stepping Up initiative.