Administration Officer Level 3 - Booking Office

South Eastern Sydney Local Health District; Sydney; On-site; AUD 74,000 - 76,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Private health insurance

Gym membership discounts

EAP for employees and families

Annual leave enhancements

Job summary

South Eastern Sydney Local Health District is seeking an Administration Officer Level 3 for the Booking Office at Sydney/Sydney Eye Hospital. The role focuses on patient bookings, waiting lists, inquiries, and confidential records to support smooth access to services.

The successful candidate will contribute to quality improvements, uphold CORE values, and engage in ongoing learning. Hospital experience and strong customer service are essential, with a supportive team and comprehensive benefits.

Qualifications

• Experience performing administrative tasks in a hospital setting.
• Proven ability to respond to inquiries and direct appropriate responses in a health environment.
• Strong interpersonal, written and verbal communication skills.
• Commitment to quality service and continuous improvement in workplace practices.

Responsibilities

• Manage patient bookings and waiting lists for Sydney/Sydney Eye Hospital.
• Respond to inquiries and maintain confidential patient records.
• Liaise with clinical teams to support patient access and service delivery.
• Contribute to quality improvement and workplace safety initiatives.

Skills

Hospital admin experience

Customer service

Interpersonal skills

Health IT systems

Medical terminology

Public interaction

Tools

IPM

EMR

Job description

Employment Type: Permanent Full Time Position

Classification: Administration Officer Level 3

Remuneration: $73,915.12 - $76,218.80 per annum plus superannuation

Hours Per Week: 38

Requisition ID: REQ699153

Applications Close: Sunday, 01 November 2026

Previous applicants need not reapply

Additional Benefits

• Financial benefits - Salary packaging options - Up to $9K for living expenses, $2.6K meal & entertainment, Novated Leasing; and Discounted Private Health Insurance.
• Work-life balance - Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
• Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning.
• Health & wellbeing - Discounted gym memberships with a Fitness Passport and Employee Assistance Program (EAP) for employees and family members.

The Role

The Administration Officer Level 3 within the Booking Office plays a vital role in delivering efficient, patient-centred administrative and booking services for Sydney/Sydney Eye Hospital. The role is responsible for managing patient bookings and waiting lists, responding to enquiries, maintaining accurate and confidential patient records, and liaising with multidisciplinary clinical teams to support seamless patient access and service delivery. The position actively contributes to quality improvement, workplace health and safety initiatives, and upholds the organisation's CORE values through professional, respectful interactions while maintaining a commitment to continuous learning and high-quality customer service. The Role is very challenging and can take up to 12 months for a new starter * Admin hospital experience * Previous booking office experience desirable

Where You'll be Working

Sydney Hospital and Sydney Eye Hospital is steeped in history, with a legacy of nursing and medical firsts to its credit and has paved the way in many clinical areas - both nationally and internationally. Sydney Hospital is Australia's first hospital and dates from the arrival of the First Fleet in 1788. Today, Sydney Hospital and Sydney Eye Hospitals’ state of the art facilities and professional staff provide a unique blend of general and specialist medical services for the public and community, including a 24 hour emergency services, general medicine including close observation unit, perioperative services, specialist hand and eye surgery. The Hospital is in the heart of the Central Business District in Sydney: Directly across the road from Martin Place and St James Station Walking distance to various Bus stops The light rail is a walking distance on George St and the metro station Walking distance Ferry Terminal at Circular Quay For Staff who drive to work, subsidised parking is available on site

Selection Criteria

• Demonstrated Ability to perform a wide range of administrative tasks in a demanding environment
• Experience of responding to a range of enquiries and determining the appropriate response in a Hospital setting
• Demonstrated High level interpersonal, written and verbal communication skills
• Demonstrated commitment to providing quality service and quality improvement initiatives in workplace practices and procedures
• Demonstrated ability to use computer hardware, software applications and the use of health information systems such as IPM and EMR in accordance with Policy and Procedure
• Knowledge of medical terminology
• Proven experience with dealing with the members of the public

For role related queries or questions contact Louise Dunne on [e-mail]

Our CORE Values

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace. We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristic including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email [e-mail] and let us know. Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information for Applicants

An eligibility list may be created for future vacancies Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing. Applicants will be assessed against the essential requirements and selection criteria contained within the position description Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer We do have an Aboriginal Workforce Team that can also provide support ([e-mail]) and for additional information please visit our Stepping Up Website .