Administration Officer - Henty

NSW Health; Henty; On-site; AUD 74,000 - 76,000; Full time

Benefits offered by this job

Superannuation

Leave loading 17.5%

Job summary

NSW Health invites applications for an Administration Officer – Level 3. The role provides administrative and clerical support to the manager and team across settings to enable efficient service delivery.

Key tasks include customer service, MS Office tasks, admissions/discharges, bookings, and record management. The role requires proactive teamwork, attention to privacy, and the ability to adapt under supervision.

Qualifications

• Experience in a similar support role within a complex organisation.
• Ability to prioritise work tasks and achieve key tasks in a busy environment.
• Strong communication skills with a diverse range of stakeholders.
• Demonstrated high level computer skills, including MS Office (Excel, Teams) and record-keeping systems.
• Commitment to excellent customer service and patient privacy.

Responsibilities

• Provide high-quality customer service to patients, employees and the public.
• Perform clerical tasks using MS Office to support department operations, including admissions, transfers and discharges, and record management.
• Assist with bookings, appointments, and correspondence, and manage postal services and filing.
• Support the manager and team with quality improvement activities.
• Plan and prepare appointments and liaise with the team to ensure smooth service delivery.
• Collaborate with multidisciplinary team and adapt to flexible work priorities.
• Aged Care Check as required.

Job description

Position Classification: Administration Officer - Level 3
Remuneration: $73,915.12 - $76,218.80 per annum, pro rata (+ super + 17.5% leave loading where applicable)
Employment Type: Temporary Full - Time (until 19th September 2027)
Hours Per Week: 38
Location: Henty
Closing Date: 30 September 2026

About the Role

The role provides administration and clerical support to the manager and team, within a range of settings as part of the administration team to facilitate smooth operation of the service/unit/ward/facility.

Key Accountabilities

• Provide high-quality customer service to patients, employees and members of the public.
• Ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services of the health service.
• Completing a range of operational, clerical and administrative tasks utilising the MS Suite of applications, including Excel and Teams to support the smooth running of the department, including assisting with admissions, transfers and discharges, record management, booking services and appointments, record keeping, managing postal and other correspondence, filing, typing, deliveries, pickups, purchasing and stores management.
• Providing assistance with more complex tasks or projects and provide relief for other staff as required, to support efficiency and quality within the service and team.
• Supporting the manager and team with quality activities to ensure ongoing improvement in local processes.
• Planning and preparing of appointments.
• Communicate clearly with the team leader daily.
• Performing according to established work practices and procedures.
• Working under general instruction and broad supervision.
• Work collaboratively with the multidisciplinary team demonstrating flexibility, initiative and a commitment to customer service excellence.
• Aged Care Check

Selection Criteria

• Experience working in a similar support role in a complex organisation, as an effective team member.
• Ability to make good decisions about work priorities and achieve key tasks effectively in a busy work area.
• Ability to communicate effectively with a wide range of stakeholders. This includes attention to detail when communicating with managers, colleagues and members of the public.
• Demonstrated high level computer skills, including proficiency with Microsoft and Windows based applications, email systems, and/or other information and record keeping systems.
• Understanding of, and commitment to, providing an excellent customer service, including the maintenance of patient privacy and confidentiality.
• Demonstrated ability to show initiative with known work procedures, and able to work under broad supervision.

Need More Information

For role related queries or questions contact Kathryn Fifield via *************@health.nsw.gov.au

MLHD welcomes applications from people of all backgrounds and is committed to building a workforce that reflects the communities we serve.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and the LGBTIQ+ community.
If you identify as Aboriginal or Torres Strait Islander, you can access recruitment application support through the Stepping Up initiative.