Administration Officer - Henty

Southern NSW Local Health District; Henty; On-site; AUD 74,000 - 76,000; Full time

Job summary

Southern NSW Local Health District is seeking an Administration Officer to provide administration and clerical support to the manager and team across multiple settings. The role involves high-quality customer service, handling enquiries, record management, and appointment coordination.

The successful candidate will perform a range of tasks using the MS Suite, including Excel and Teams, while maintaining patient privacy and contributing to service efficiency under supervision.

Qualifications

• Experience working in a similar support role in a complex organisation.
• Ability to prioritise tasks and manage workload in a busy environment.
• Strong communication with stakeholders and attention to patient privacy.
• Proficiency with Microsoft Office and Windows-based applications.

Responsibilities

• Provide high-quality customer service to patients, employees and members of the public.
• Handling face-to-face and telephone enquiries and coordinating appointments and records.
• Perform clerical tasks using MS Office, maintain filing and correspondence, and support admissions/discharges where applicable.
• Support the manager and team with quality improvement activities and process improvements.
• Collaborate with the multidisciplinary team to ensure smooth service delivery.

Skills

Customer service

MS Office

Communication

Record keeping

Tools

Excel

Teams

Job description

Administration Officer

Position Classification: Administration Officer - Level 3

Remuneration: $73,915.12 - $76,218.80 per annum, pro rata (+ super + 17.5% leave loading where applicable)

Employment Type: Temporary Full - Time (until 19th September 2027)

Hours Per Week: 38

Location: Henty

Requisition ID: REQ690566

Closing Date: 30 September 2026

About the Role

The role provides administration and clerical support to the manager and team, within a range of settings as part of the administration team to facilitate smooth operation of the service/unit/ward/facility.

Key Accountabilities

• Provide high-quality customer service to patients, employees and members of the public.
• Ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services of the health service.
• Completing a range of operational, clerical and administrative tasks utilising the MS Suite of applications, including Excel and Teams to support the smooth running of the department, including assisting with admissions, transfers and discharges, record management, booking services and appointments, record keeping, managing postal and other correspondence, filing, typing, deliveries, pickups, purchasing and stores management.
• Providing assistance with more complex tasks or projects and provide relief for other staff as required, to support efficiency and quality within the service and team.
• Supporting the manager and team with quality activities to ensure ongoing improvement in local processes.
• Planning and preparing of appointments.
• Communicate clearly with the team leader daily.
• Performing according to established work practices and procedures.
• Working under general instruction and broad supervision.
• Work collaboratively with the multidisciplinary team demonstrating flexibility, initiative and a commitment to customer service excellence.
• Aged Care Check

Selection Criteria

• Experience working in a similar support role in a complex organisation, as an effective team member.
• Ability to make good decisions about work priorities and achieve key tasks effectively in a busy work area.
• Ability to communicate effectively with a wide range of stakeholders. This includes attention to detail when communicating with managers, colleagues and members of the public.
• Demonstrated high level computer skills, including proficiency with Microsoft and Windows based applications, email systems, and/or other information and record keeping systems.
• Understanding of, and commitment to, providing an excellent customer service, including the maintenance of patient privacy and confidentiality.
• Demonstrated ability to show initiative with known work procedures, and able to work under broad supervision.

MLHD welcomes applications from people of all backgrounds and is committed to building a workforce that reflects the communities we serve.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and the LGBTIQ+ community.

If you identify as Aboriginal or Torres Strait Islander, you can access recruitment application support through the Stepping Up initiative.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.