Administration Officer (Grade 1), Emergency Department

Barwon Health; Australia; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Excellent working conditions

Staff wellbeing program

Professional development opportunities

Salary packaging benefits

Living expenses cap

Meals and entertainment cap

Job summary

Barwon Health’s Emergency Department seeks an Administrative Officer to support patients, families and clinical teams in a high-pressure emergency setting. You’ll join a flexible admin team delivering patient-focused service to ensure smooth department operations.

This role offers part-time or casual/permanent opportunities with a focus on compassionate care, accurate documentation and timely information flow within the ED.

Qualifications

• Demonstrated experience delivering high-quality customer service in a challenging, customer-facing environment.
• Strong communication and interpersonal skills, with a compassionate and professional approach.
• The ability to multitask, problem-solve and manage competing priorities in a fast-paced environment.
• Proven computer literacy, attention to detail and the ability to learn new systems.
• A flexible, team-focused approach and the ability to work rostered shifts as required.
• Previous experience in an Emergency Department or other medical environment, along with knowledge of medical terminology, will be highly regarded.

Responsibilities

• Welcome and assist patients, families and visitors with compassion, professionalism and respect.
• Manage patient registrations, admissions, discharges and transfers, ensuring accurate and timely documentation.
• Provide administrative support to medical and nursing staff, including managing enquiries, clinical documentation and patient records.
• Collect and maintain accurate patient information to support reporting, billing and funding requirements.
• Work collaboratively with multidisciplinary teams and respond effectively to changing priorities in a busy environment.

Skills

Customer service

Communication

Multitasking

Computer literacy

Teamwork

Emergency department experience

Job description

• Engage with diverse patients and families in a fast-paced environment
• Support medical staff with critical administrative tasks for optimal patient care
• Join a dynamic team in a high-pressure and rewarding healthcare setting
• Multiple permanent part time or casual roles available

About the role

As an Emergency Department Administrative Officer, you’ll play a vital role in supporting patients, families and clinical teams in a fast-paced emergency environment. Working as part of a supportive and flexible administration team, you’ll provide patient-focused service and essential administrative support to help ensure the smooth running of the Emergency Department.

• Engage with diverse patients and families in a fast-paced environment
• Support medical staff with critical administrative tasks for optimal patient care
• Join a dynamic team in a high-pressure and rewarding healthcare setting
• Multiple permanent part time or casual roles available

Key responsibilities

• Welcome and assist patients, families and visitors with compassion, professionalism and respect.
• Manage patient registrations, admissions, discharges and transfers, ensuring accurate and timely documentation.
• Provide administrative support to medical and nursing staff, including managing enquiries, clinical documentation and patient records.
• Collect and maintain accurate patient information to support reporting, billing and funding requirements.
• Work collaboratively with multidisciplinary teams and respond effectively to changing priorities in a busy environment.

What we’re looking for

• Demonstrated experience delivering high-quality customer service in a challenging, customer-facing environment.
• Strong communication and interpersonal skills, with a compassionate and professional approach.
• The ability to multitask, problem-solve and manage competing priorities in a fast-paced environment.
• Proven computer literacy, attention to detail and the ability to learn new systems.
• A flexible, team-focused approach and the ability to work rostered shifts as required.
• Previous experience in an Emergency Department or other medical environment, along with knowledge of medical terminology, will be highly regarded.

About The Emergency Department

On average, the Emergency Department at University Hospital Geelong treats more than 200 plus people on any weekday, and even more people on weekends and during holiday periods. The Department has dedicated assessment areas including fast track, adult, paediatric, resuscitation, trauma and mental health areas and provides a service that ensures high quality, safe, people-focused care.

Barwon Health staff benefits

• Excellent working conditions and a strong sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Extensive professional development opportunities
• Attractive salary packaging benefits
• Living expenses capped at $9,010
• Meals and entertainment capped at $2,650

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

We are strongly committed to the safety and wellbeing of all children and young people.

Additional information

If you need adjustments to participate in the recruitment process, please contact us at [emailprotected]

• Satisfactory Police Record Check
• Immunisation Status Clearance
• Working with Children Check (if applicable)