Administration Officer

GLENORCHY CITY COUNCIL; City of Glenorchy; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

15% Superannuation

9-day fortnight (RDO)

Flexible working arrangements

Free parking

Job summary

Glenorchy City Council in Tasmania is seeking an organised Development Administration Officer to support the Development Department with customer service, process guidance and document handling.

You will manage applications, permits, and statutory papers, maintain accurate records in TechnologyOne, and assist with invoicing and archiving. The role offers a 9-day fortnight, flexible hours within a 76-hour fortnight, and a supportive team.

Qualifications

• Certificate III/IV in Business (Administration) or equivalent, with experience in a professional office environment.
• Commitment to delivering high-quality customer service.
• Strong organisational and prioritisation skills.
• Team-focused and willing to pitch in where needed.
• Well-developed written and verbal communication skills.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office and enterprise systems like TechnologyOne.

Responsibilities

• Deliver friendly, professional customer service to internal and external stakeholders.
• Guide customers through the application process and explain requirements.
• Process applications, permits, correspondence and other statutory documentation.
• Manage enquiries and maintain accurate records in TechnologyOne.
• Prepare invoices, follow up unpaid fees and manage documents.
• Process Start Work Notifications and Occupancy permits.
• Archive, resubmit and manage files to ensure compliance.
• Provide general administrative support across Development.

Skills

Customer service

Organisational skills

Written & verbal communication

Attention to detail

Microsoft Office

Electronic recordkeeping

Education

Certificate III/IV in Business (Administration) or equivalent

Tools

TechnologyOne

Job description

Do you enjoy keeping things organised, helping people navigate processes, and making a practical difference in your community?

About The Role

This is a varied and rewarding role where no two days are the same. You’ll play an important part in helping customers, supporting regulatory processes and ensuring information is accurate and up to date. Your day‑to‑day responsibilities include:

• Delivering friendly, professional customer service to internal and external stakeholders
• Guiding customers through the application process and explaining requirements
• Processing applications, permits, correspondence and other statutory documentation.
• Managing enquiries and maintaining accurate records in TechnologyOne
• Preparing invoices, following up unpaid fees and managing application documents
• Processing required forms for Development such as Start Work Notification, Occupancy permits
• Archiving, resubmitting and managing files to ensure statutory compliance
• Providing general administrative support across the Development Department

What You’ll Bring

We are looking for someone who is organised, approachable and confident working in a busy administrative environment. You will bring:

• Certificate III/IV in Business (Administration) or equivalent, along with experience in a professional office environment
• A commitment to delivering high-quality customer service
• Strong organisational skills and the ability to manage competing priorities with confidence
• A team-focused approach and a willingness to pitch in where needed
• Well-developed written and verbal communication skills
• High level of accuracy and attention to detail
• High-level proficiency in Microsoft Office, electronic recordkeeping and enterprise systems (e.g., Technology One)

Position details

• Full-time role working 76 hours per fortnight (flexibility within those hours)
• Enjoy a 9-day fortnight, because life happens outside of work too

Why join us?

• Glenorchy City Council is an Employer of Choice with a positive workplace culture and a genuine commitment to diversity and inclusion
• 9-day fortnight (RDO) and flexible working arrangements
• 15% Superannuation
• be part of a motivated team that supports one another, values innovation, celebrates success and enjoys having a bit of fun along the way
• ongoing training and career development opportunities
• access to a range of employee wellbeing initiatives including EAP
• located just 15 minutes from the Hobart CBD – but with free parking
• Glenorchy City Council’s Enterprise Agreement 2025

Council is committed to building a diverse and inclusive workforce that reflects the community we serve. We are also committed to the safety and wellbeing of children and young people and have zero tolerance to child abuse and harm. Read our Safeguarding Children and Young People Policy.

Pre-employment checks including a national Police check, health assessment and reference checks will be requested and organised by Council prior to finalising employment.

Applications close at 8pm on Tuesday, 22 September 2026

Questions? Contact Gemma Cetkovic, Coordinator Development Administration, on [phone].