Administration Officer - Benalla

Eureka Group Holdings Ltd; Rural City of Benalla; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Hourly pay

Casual flexibility

Supportive team

On-the-job training

Varied admin/guest services

Extra shifts

Job summary

Eureka Group Holdings Ltd is seeking a Casual Administration Officer to join the Benalla park team. You will work closely with the Park Manager to handle bookings, registrations and guest communications, ensuring a welcoming and well-organised front desk.

Responsibilities include inbox management, data entry for resident records, and preparing leasing documents for our Support Office. This role offers casual shifts with flexibility and opportunities to contribute to engaging park events.

Qualifications

• Experience in administrative or reception roles, preferably in a holiday park.
• Proficient in Microsoft Word, Excel and Outlook with accurate data entry.
• Able to work independently with minimal supervision.
• Strong communication and people skills.

Responsibilities

• Support daily park administration and front desk duties.
• Manage bookings, check-ins and guest records.
• Maintain resident and village records with timely data entry.
• Prepare documents for the Support Office and leases.
• Assist with events and communications with residents.
• Keep office supplies and organise front desk.

Skills

Reception experience

Data entry

MS Office proficiency

Independent worker

Education

Certificate III in Business Administration

Tools

RMS Cloud 9+

Job description

$28.00 - $36.81 per hour + super | Casual

• Join a friendly park team and help create a welcoming experience for our residents and guests
• Enjoy casual flexibility with varied work across bookings, administration and guest services

Are you organised, personable and confident juggling a busy front office? We're looking for a Casual Administration Officer to join our team at our Benalla independent living and holiday park community. Working closely with the Park Manager, you'll play an important role in delivering smooth, seamless services for both residents and guests, from bookings and records to events and everyday communication.

Why Eureka?

Eureka Villages is one of Australia's leading providers of affordable community living. We create welcoming communities where residents can feel at home, connected and supported. Our values guide how we work every day. We Put People First, Embrace the Challenge, Commit and Follow-Up, Act with Purpose and Build Belonging.

What's the role?

Reporting to the Park Manager and working closely with onsite staff, contractors and our Support Office, you'll help keep the park office running smoothly and efficiently. Your responsibilities will include:

• Assisting the Park Manager with daily administration, including inbox management, scheduling and correspondence
• Handling holiday guest bookings, reservations, check-ins and check-outs
• Maintaining accurate resident and village records through timely, accurate data entry
• Preparing documentation for our Support Office, including leasing and sales paperwork
• Helping plan and promote village events and activities
• Managing office supplies, mail and deliveries, and keeping the front office organised and welcoming
• Following WHS procedures and supporting emergency response plans
• Engaging warmly and professionally with residents, guests and their families

What's in it for you?

• $28.00 - $36.81 per hour + super, aligned to Hospitality Award
• Casual flexibility to suit your lifestyle
• A supportive, close-knit park team who value your contribution
• On-the-job training and support to build your skills
• Varied work that blends administration with front-facing guest services
• Opportunity to pick up additional shifts as they become available

What's it like working for Eureka?

Our Administration Officers are the friendly face of the park and a key support to the Park Manager. No two days are the same. One moment you might be checking in holiday guests, and the next you could be updating resident records or helping organise a community event. It's a busy, varied role, and it's also about the small things that make a difference, like a warm welcome at the front desk or a resident query handled with care.

Is this role right for you?

We'd love to hear from you if you:

• Have previous experience in an administrative or reception role, ideally within a holiday park, tourist park, motel or residential village
• Have experience with a Property Management System, with RMS Cloud 9+ highly regarded
• Are highly proficient in Microsoft Office (Word, Excel, Outlook) with accurate data entry skills
• Are confident working independently with minimal supervision, as well as part of a team
• Communicate clearly and warmly, both in writing and in person
• Handle sensitive information with tact and discretion
• Hold a Certificate III in Business Administration or equivalent experience (preferred)
• Can offer flexible availability to suit a casual roster

Eureka is committed to creating an inclusive workplace where everyone feels respected, supported and able to contribute.

All successful applicants will be required to complete relevant pre-employment checks, including a National Police History Check, and provide evidence of their right to work in Australia.