Guest Service Officer - Kin Kora

Eureka Group Holdings Ltd; Gladstone Regional; On-site; AUD 31,000 - 44,000; Part time

Benefits offered by this job

Hourly rate plus Super

Job summary

Eureka Group Holdings Ltd is hiring a Guest Services & Administration Officer for Kin Kora in Gladstone, Australia. This permanent part-time role focuses on welcoming residents and visitors, handling bookings, processing payments and supporting the Park Manager to keep the community running smoothly.

The position requires strong customer service, accuracy in financial tasks and proficiency with Microsoft Office and booking systems.

Qualifications

• Experience in customer service, administration or front desk operations.
• Strong accuracy in financial transactions and cash handling.
• Proficiency in Microsoft Office and booking systems.
• Excellent problem-solving, interpersonal and communication skills.
• Familiarity with financial reconciliation and reporting, and an understanding of compliance requirements in residential or hospitality settings, would be highly regarded.

Responsibilities

• Guest services and front desk: welcoming residents, visitors and contractors with professionalism and warmth, handling check-ins and check-outs, responding to inquiries and service requests, and assisting with smooth resident move-ins and move-outs.
• Administration and office support: assisting the Park Manager with emails, document management and scheduling, processing bookings, reservations and cancellations, managing office supplies, maintaining a professional reception area and coordinating notices and announcements.
• Financial transactions and cash handling: processing cash, EFTPOS and credit card payments, performing daily cash reconciliations and balancing tills, generating financial reports, highlighting discrepancies and following company financial policies.
• Compliance and safety: adhering to WHS policies, reporting incidents, hazards and concerns to the Park Manager, handling sensitive resident and financial information confidentially and supporting emergency procedures, including fire drills and evacuation plans.

Skills

Customer service

Administration

Front desk operations

Financial transactions

Cash handling

Microsoft Office

Communication skills

Tools

Booking systems

Microsoft Office

Job description

$26.97 per hour + Super |Permanent Part Time

• Front-of-house, administration and guest services role within our Kin Kora community
• Join a friendly onsite team in an all-ages rental community, where your work makes a visible difference every day

Do you love helping people, enjoy keeping things organised and take pride in being the friendly first point of contact?

Join Eureka Villages as our Guest Services & Administration Officer at Kin Kora and help us create a welcoming, well-run community for our residents and visitors.

Why Eureka?

Eureka Villages is an ASX-listed company with a growing portfolio of communities across Australia, including our all-ages rental community in Kin Kora.

At Eureka Villages, we believe community living is about more than providing accommodation. We create welcoming communities where people feel safe, connected and genuinely at home.

As our Guest Services & Administration Officer, you’ll play a key role in the day-to-day operations of our Kin Kora community. From welcoming new residents and handling bookings to processing payments and supporting the Park Manager, your work will have a direct impact on the experience of everyone who lives in and visits the community.

Reporting to the Park Manager, you’ll work as part of the onsite team while having the independence to manage your workload and keep the office running smoothly.

Guided by our values of Putting People First, Embracing the Challenge, Committing and Following Up, Acting with Purpose and Building Belonging, you’ll join a team that takes pride in creating communities where people feel they belong.

What’s the role?

This is a varied, people-focused role for someone who enjoys customer service, takes pride in accuracy and likes keeping things running smoothly.

Your responsibilities will include:

• Guest services and front desk: welcoming residents, visitors and contractors with professionalism and warmth, handling check-ins and check-outs, responding to inquiries and service requests, and assisting with smooth resident move-ins and move-outs.
• Administration and office support: assisting the Park Manager with emails, document management and scheduling, processing bookings, reservations and cancellations, managing office supplies, maintaining a professional reception area and coordinating notices and announcements.
• Financial transactions and cash handling: processing cash, EFTPOS and credit card payments, performing daily cash reconciliations and balancing tills, generating financial reports, highlighting discrepancies and following company financial policies.
• Compliance and safety: adhering to WHS policies, reporting incidents, hazards and concerns to the Park Manager, handling sensitive resident and financial information confidentially and supporting emergency procedures, including fire drills and evacuation plans.

What’s in it for you?

At Eureka, we recognise that our people are our greatest asset.

• $26.97 per hour + Super
• A flexible schedule with a mix of weekday and weekend shifts
• The chance to be part of a welcoming community in Kin Kora
• A dynamic and supportive onsite team
• Career opportunities with a fast-growing ASX-listed company
• Work that makes a genuine and visible difference to our residents and their community

What’s it like working for Eureka?

No two days are exactly the same.

You might start the morning welcoming a new resident and completing their move-in, before processing payments, updating bookings, preparing a community notice or helping the Park Manager with scheduling and correspondence.

You’ll spend plenty of time interacting with residents and visitors, so we’re looking for someone who is approachable, respectful and happy to help while maintaining professional boundaries and confidentiality.

Most importantly, you’ll take pride in your work and understand that the small things matter when you’re helping people feel at home.

Is this role right for you?

We’re looking for someone friendly, organised and customer focused.

You’ll ideally bring:

• Experience in customer service, administration or front desk operations.
• Strong accuracy in financial transactions and cash handling.
• The ability to multitask and prioritise in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and booking systems.
• Excellent problem-solving, interpersonal and communication skills.

Familiarity with financial reconciliation and reporting, and an understanding of compliance requirements in residential or hospitality settings, would be highly regarded.

You’ll also need to be available for a mix of weekday and weekend shifts and have a strong commitment to service, accuracy and resident satisfaction.

Eureka is committed to creating an inclusive workplace where everyone feels respected, supported and able to contribute. All successful applicants will be required to complete relevant pre-employment checks and provide evidence of unrestricted right to work in Australia.