Park Manager — Community & Operations Leader

Eureka Group Holdings Ltd; Emerald; On-site; AUD 85,000 - 90,000; Full time

Job summary

Eureka Group Holdings Ltd in Emerald seeks a Park Manager to lead our resort community, blending operations, people leadership and guest experience to drive occupancy and commercial performance.

You will manage a multidisciplinary onsite team, build relationships with residents and guests, plan events, and oversee budgets while maintaining high presentation standards.

Qualifications

• Experience leading multidisciplinary park teams.
• Proven ability to manage budgets and occupancy.
• Strong stakeholder engagement and guest services.

Responsibilities

• Lead day-to-day park operations and onsite team.
• Oversee bookings, arrivals, and site presentation.
• Develop community events and partnerships.
• Manage budgets, financial performance and P&L reporting.
• Ensure health, safety and regulatory compliance.

Skills

People leadership

Operations management

Budgeting

Stakeholder engagement

Customer service

Job description

Permanent Full-time | $85,000 - $90,000 + PMI up to 15%

• Diverse and rewarding role, combining operations, people leadership, community engagement, guest experience and business management.
• Take ownership of the day-to-day operations of a growing regional community
• Lead an onsite team while driving occupancy, resident experience and commercial performance

Are you a hands-on operational leader who knows how to bring together great customer service, strong commercial performance and a genuine sense of community?

We’re looking for an experienced Park Manager to lead our Emerald community.

This is a varied, hands-on leadership role where you’ll take ownership of the day-to-day operation of the park, lead the onsite team, build strong relationships with residents and guests, and ensure the community continues to perform commercially while presenting to a high standard.

Why Eureka?

At Eureka, we believe community living is about more than providing accommodation. We create welcoming places where residents and guests feel safe, connected and genuinely at home.

Guided by our values of Putting People First, Embracing the Challenge, Committing and Following Up, Acting with Purpose and Building Belonging, we're redefining community living by delivering reliable, dignified housing and memorable holiday stays that foster stability, independence and meaningful connection.

As Park Manager, you'll become the face of Eureka Hunter Valley, building lasting relationships with residents, guests and your onsite team, and creating an environment where people genuinely love where they live – and love to holiday.

What's the role?

Reporting to the Senior Regional Manager, you'll oversee all aspects of park operations while leading a multidisciplinary onsite team including administration, housekeeping, grounds and maintenance employees.

This is a varied leadership role where no two days are the same. Your responsibilities will include:

• Leading the day-to-day operations of the community to ensure exceptional resident and guest experiences.
• Building strong relationships with residents, holiday guests, their families and the wider community.
• Overseeing bookings, guest arrivals and the presentation of cabins, caravan and camping sites.
• Planning and coordinating social events that foster an active and connected community.
• Developing partnerships with local wineries, businesses, community organisations and tourism networks.
• Leading, coaching and supporting onsite team members to achieve high performance.
• Managing park budgets, financial performance and profit and loss reporting.
• Monitoring occupancy levels across permanent and short-stay accommodation and developing strategies to maximise occupancy.
• Coordinating home and cabin refurbishments and overseeing property, pool and facility maintenance.
• Ensuring compliance with health, safety and legislative requirements.
• Responding proactively to operational challenges while maintaining high presentation standards across the community.

What's in it for you?

At Eureka, we know our people are central to our success. You'll enjoy:

• The opportunity to lead your own community and make a genuine impact.
• A supportive leadership team that empowers you to succeed.
• A varied leadership role with autonomy and ownership.
• Ongoing professional development and career growth opportunities.
• Working for an organisation committed to improving housing outcomes and building stronger communities.
• The opportunity to build meaningful relationships with residents and guests, and make a difference every day.

What's it like working for Eureka?

No two days are ever the same. One morning you might be welcoming a new resident, before working with your maintenance team to prepare a cabin for the next guest. Later in the day you could be reviewing budgets, meeting with local wineries to plan a resident event, supporting your team or greeting holidaymakers arriving for a Hunter Valley getaway.

At Eureka, you're more than an operational leader. You're creating a community where people feel connected, respected and proud to call home – and where guests can't wait to return.

Is this role right for you?

We're looking for a people-focused leader who enjoys balancing operational excellence with exceptional customer service. You'll ideally bring:

• Leadership experience within land lease/lifestyle communities, holiday parks, retirement living, hospitality, tourism or a similar customer-focused environment.
• Proven experience leading and developing multidisciplinary teams.
• Strong financial management skills, including budgeting and reporting.
• Outstanding stakeholder engagement and relationship-building capability.
• Excellent communication and interpersonal skills.
• Experience managing property presentation, maintenance or facilities.
• Strong organisational and problem-solving skills.
• The ability to confidently manage competing priorities while maintaining a high standard of service.
• A genuine passion for creating communities where people feel valued and connected.

Ready to join Eureka?

If you're looking for an opportunity to combine leadership, operations, hospitality and community engagement in a role where you can genuinely make a difference, we'd love to hear from you.

Apply today and help us build a community where people truly belong.

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