Administration Officer - Aged Care Outreach Services (ACOS)

Murrumbidgee Local Health District; Wagga Wagga; On-site; AUD 74,000 - 76,000; Full time

Benefits offered by this job

Employee Assistance Programs

Fitness Passport

Wellbeing initiatives

Job summary

Murrumbidgee Local Health District (MLHD) is seeking an Administration Officer for the Aged Care Outreach Services (ACOS) in Wagga Wagga. The role supports older people with timely access to services, handling enquiries and a range of clerical tasks using Microsoft Office, Excel and Teams.

You will assist with admissions, transfers and discharges, record keeping and appointments while collaborating with a multidisciplinary team and ensuring privacy and excellent customer service.

Qualifications

• Experience in a similar support role in a complex organisation.
• Ability to prioritise tasks in a busy work area.
• Proficient with Microsoft Office and Windows-based applications.
• Commitment to customer service and privacy.

Responsibilities

• Respond to face-to-face and telephone enquiries.
• Perform clerical tasks using Microsoft Office, including Excel and Teams.
• Assist with admissions, transfers and discharges, record management, bookings and appointments.
• Manage postal, filing, deliveries, purchasing and stores management.
• Plan and communicate appointments with the team leader daily.
• Provide relief coverage and support for other staff as required.
• Support quality activities to improve local processes.
• Collaborate with the multidisciplinary team to deliver services.

Skills

Customer service

Communication

Organisation

Team player

Tools

Microsoft Excel

Microsoft Teams

Email systems

Job description

Administration Officer - Aged Care Outreach Services (ACOS)

Requisition ID: REQ704895
Employment Type: Temporary Full - Time (until 30 July 2028)
Hours per week: 38
Position Classification: Administration Officer - Level 3
Remuneration: $73,915.12 - $76,218.80 per annum (+ super + 17.5% leave loading where applicable)
Location: Wagga Wagga
Applications Close: 24 November 2026

Are you an organised and personable administrator looking to support older people in our community?

About the Opportunity

As the Administration Officer for Aged Care Outreach Services (ACOS), you will be responsible for:

• Ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services of the health service.
• Completing a range of operational, clerical and administrative tasks using the Microsoft Suite of applications, including Excel and Teams, to support the smooth running of the department.
• Assisting with admissions, transfers and discharges, record management, booking services and appointments, and record keeping.
• Managing postal and other correspondence, filing, typing, deliveries, pickups, purchasing and stores management.
• Planning and preparing appointments and communicating clearly with the team leader daily.
• Helping with more complex tasks or projects and relief cover for other staff as required, to support efficiency and quality within the service and team.
• Supporting the manager and team with quality activities to ensure ongoing improvement in local processes.
• Working collaboratively with the multidisciplinary team, demonstrating flexibility, initiative and a commitment to customer service excellence.

  To find out more, please review the Position Description.
  

About You
Our ideal candidate will demonstrate:

• Experience working in a similar support role in a complex organisation, as an effective team member.
• Ability to make good decisions about work priorities and achieve key tasks effectively in a busy work area.
• Ability to communicate effectively with a wide range of stakeholders, including attention to detail when communicating with managers, colleagues and members of the public.
• Demonstrated high-level computer skills, including proficiency with Microsoft and Windows-based applications, email systems, and/or other information and record-keeping systems.
• Understanding of, and commitment to, providing excellent customer service, including the maintenance of patient privacy and confidentiality.
• Demonstrated ability to show initiative with known work procedures, and the ability to work under broad supervision.
• Willingness to undertake a National Police Check
• Class C Driver's Licence

Why join MLHD?
At Murrumbidgee Local Health District (MLHD), we offer more than a job, we offer the chance to make a real difference.

• Meaningful Impact – Support the delivery of essential health services and make a genuine difference to patients and families across our regional communities.
• Attractive Remuneration – Enjoy competitive pay aligned with your skills and experience.
• Flexible Working Arrangements – Designed to support work-life balance.
• Generous Salary Packaging – Access up to $20,600 per annum tax-free for living expenses, plus the option for novated car leasing.
• Professional Development – Ongoing learning and career development opportunities.
• Health & Wellbeing Support – Comprehensive wellness programs for you and your family, including Employee Assistance Programs, Fitness Passport and initiatives to support physical and mental health.

Need more information?
Find out more about applying for this position.

MLHD welcomes applications from people of all backgrounds and is committed to building a workforce that reflects the communities we serve.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and the LGBTIQ+ community.

If you identify as Aboriginal or Torres Strait Islander, you can access recruitment application support through the Stepping Up initiative.