Administration Officer

Estia-Health; Gold Coast City; On-site; AUD 45,000 - 55,000; Full time

Job summary

Estia Health on the Gold Coast is seeking a friendly, organized receptionist/administration assistant to join our aged care home. You will greet residents and families, answer calls and manage emails, and support the home’s administrative tasks under the guidance of the residential aged care manager and office manager.

You should bring a genuine desire to make a difference, strong communication skills, a proactive attitude, reliable data handling, and prior reception experience.

Qualifications

• A real desire to make a difference in people’s lives.
• Strong interpersonal and communication skills, both verbal and written.
• A proactive attitude and ability to work in a fast-paced environment.
• Solid computer and data skills.
• Previous experience in a reception/administration position (highly regarded)

Responsibilities

• Front desk duties including greeting residents, visitors and staff.
• Answer calls and manage emails to keep the office running smoothly.
• Support staff and lead by example to help the team grow.
• Welcome visitors, volunteers and contractors to the home.
• Assist with ordering supplies and staff uniforms and keep records up to date.
• Show the home to prospective residents and their families, highlighting facilities.
• Support the office manager and residential aged care manager with daily tasks.

Skills

Customer service

Interpersonal skills

Attention to detail

Computer skills

Reception experience

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.Join us in playing a special role in the future of aged care.About the RoleYou’ll be hugely important in making sure our home runs smoothly – an indispensable helper to our residential aged care manager and client services officer.Usually, your day will involve:Friendly customer service to everyone – whether in person, on the phone or over emailManaging the front desk, answering calls and managing emailsBe a leader to staff, helping them to growWelcoming visitors, volunteers, contractors to the homeAssisting with ordering supplies and staff uniformsKeeping on top of paperwork – record keeping, filing etcShowing off our home to future residents and their familiesSupporting the office manager and residential aged care manager in their daily tasksYou’ll be a people person and problem-solver, with high attention to detail. You’ll also have:A real desire to make a difference in people’s livesStrong interpersonal and communication skills, both verbal and writtenA proactive attitude and ability to work in a fast-paced environmentSolid computer and data skillsPrevious experience in a reception/administration position (highly regarded)Benefits available:Retail savings with the Blue Light CardDiscounted car hireEmployee Assistance Program for you and your familyFree Wellbeing App to support your mental and physical healthNovated leasing for vehiclesWorkplace banking supportACN membership discounts for nursesDiscounted health insurance with nib healthDiscounted JB HiFiAs one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply now!Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.