Administration Officer

Department of Families, Fairness & Housing VIC; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Melbourne seeks an Administration Officer to support the Child Protection Litigation Office (CPLO) leadership and solicitors. You will work mainly with the CPLO Business Operations Team and may assist other teams as required under VPS provisions.

This role acts as a contact point for diverse stakeholders from government and private organisations. Attention to detail, teamwork, agility and sensitivity in communication are essential.

Qualifications

• Administrative support experience preferred
• Strong attention to detail and ability to communicate sensitively

Responsibilities

• Provide assistance with office processes and information systems including records management and ministerial correspondence
• Ensure data accuracy in systems and processing of client payments
• Answer queries in person or by phone, provide timely advice, follow up actions and direct inquiries appropriately

Job description

Department of Families, Fairness & Housing VIC – Melbourne VIC

The Administration Officer role provides critical administrative support services to the Child Protection Litigation Office (CPLO) and will assist the leadership team, as well as the CPLO's solicitors. The CPLO plays a critical part in the department's child protection program by providing legal advice and representation to child protection practitioners in the specialist Children's Courts across Victoria. You will work predominantly in the Business Operations Team at CPLO, however, in accordance with clause 19 of the VPS Agreement (where applicable), you may be asked to join a different team where business operations require this.

The role is a contact point for stakeholders from a diverse range of organisations, government, and private organisations. Attention to detail, teamwork, agility and flexibility underpin success in this role as well as a demonstrated ability to communicate sensitively and effectively.

ACCOUNTABILITIES INCLUDE

• Under general direction, provide assistance with office processes and corporate information systems such as records management, financial information, client payments and ministerial correspondence.
• Ensure data is accurate and complete when entering into systems.
• Answer queries in person or via the phone, provide timely advice and undertake general follow up action as required, including correctly redirecting incoming mail and queries.

Please open the position description to read more.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)