Administration Officer

Victorian Department of Families, Fairness & Housing; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Victorian Department of Families, Fairness & Housing is seeking an Administration Officer to support the Child Protection Litigation Office (CPLO) and leadership teams. The role focuses on precision in records management, financial info, client payments and ministerial correspondence, while ensuring sensitive communication with stakeholders across government and private sectors.

Based in Melbourne within the CPLO Business Operations Team, you may be reassigned to other teams as operations

Qualifications

• Experience in office administration or similar roles with a focus on accuracy.

Responsibilities

• Provide assistance with office processes and information systems (records management, financial information, client payments and ministerial correspondence).
• Ensure data accuracy when entering information into systems.
• Answer queries in person or by phone, provide timely advice and follow up as required, including redirecting mail and queries.

Skills

Administrative support

Attention to detail

Communication

Teamwork

Tools

Records management system

Job description

THE ROLE

The Administration Officer role provides critical administrative support services to the Child Protection Litigation Office (CPLO) and will assist the leadership team, as well as the CPLO's solicitors. The CPLO plays a critical part in the department's child protection program by providing legal advice and representation to child protection practitioners in the specialist Children's Courts across Victoria. You will work predominantly in the Business Operations Team at CPLO, however, in accordance with clause 19 of the VPS Agreement (where applicable), you may be asked to join a different team where business operations require this.

THE ROLE

The Administration Officer role provides critical administrative support services to the Child Protection Litigation Office (CPLO) and will assist the leadership team, as well as the CPLO's solicitors. The CPLO plays a critical part in the department's child protection program by providing legal advice and representation to child protection practitioners in the specialist Children's Courts across Victoria. You will work predominantly in the Business Operations Team at CPLO, however, in accordance with clause 19 of the VPS Agreement (where applicable), you may be asked to join a different team where business operations require this. The role is a contact point for stakeholders from a diverse range of organisations, government, and private organisations. Attention to detail, teamwork, agility and flexibility underpin success in this role as well as a demonstrated ability to communicate sensitively and effectively.

Accountabilities Include

• Under general direction, provide assistance with office processes and corporate information systems such as records management, financial information, client payments and ministerial correspondence.
• Ensure data is accurate and complete when entering into systems.
• Answer queries in person or via the phone, provide timely advice and undertake general follow up action as required, including correctly redirecting incoming mail and queries.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.

Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.