Administration Officer

Think Mental Health; Canberra; Presencial; AUD 65.000 - 80.000; Jornada completa

Descripción de la vacante

Think Mental Health in Canberra is expanding its Mental Health Multidisciplinary Service (MHMDS) and seeks an Administration Officer to oversee everyday office tasks. You will manage intake, scheduling, referrals, and rostering for Host sites, coordinating with GP practices and other stakeholders within a busy clinic and community setting.

The role supports management, drives operational efficiency, and ensures confidential handling of consumer information in a collaborative, client-centred

Formación

• Excellent communication skills and ability to work with individuals in distress.
• Commitment to confidentiality and ethical practice.
• Proficiency with various software packages.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Willingness to obtain Working with Vulnerable People card (ACT) and police check.

Responsabilidades

• Managing bookings and appointment scheduling, diary maintenance, and consumer tasks through a database software package.
• Addressing ad-hoc requests from team members, including the Manager, Team Lead and other team members.
• Assisting the team with referrals, including input of consumer details and information.
• Liaising with external stakeholders and staff including Host sites linked with the MHMDS, such as GP practices.
• Input into quality improvement, including identification and development of improved administration processes.
• Ensuring the office appearance is well-maintained.
• Maintaining office stock supplies.

Conocimientos

Communication skills

Distress support experience

Confidentiality

Software proficiency

Organizational multitasking

Independent and team work

Working with Vulnerable Peoples card (

Police check ability

Descripción del empleo

Program: Mental Health Multi-Disciplinary Services (MHMDS)

Reports to: Manager, Think Community Services

Duration: Full-time / part-time considered with job-share arrangements

Think Mental Health Vision, mission and values

Think Mental Health (TMH) is committed to delivering high-quality and safe healthcare services to the local Canberra community. We recognise the importance of building collaborative relationships with stakeholders and engaging with our local networks to build awareness about mental health services.

Our Vision: A safe place to receive support, while you connect, heal and grow

Our Mission: Leading the provision of high-quality mental health care by increasing awareness and access to exceptional services.

Our Values: Compassion, Inclusiveness, Passion, Respect, Leadership

What we do

Think Mental Health is an ACT local Canberra organisation delivering both a private mental health clinic (Think Clinic) and a range of community sector mental health services, supported by government funding.

Think Mental Health delivers various community sector mental health services, commissioned by the Capital Health Network (CHN) supported by funding through the Commonwealth Department of Health and Aged Care.

Think Mental Health are now the lead agency in delivering a new service to the ACT, the Mental Health Multidisciplinary Service (MHMDS). The MHMDS will provide support and treatment for consumers presenting with mental health concerns in primary care settings (Host Sites), such as GP practices and Aboriginal Controlled Health Organisations.

Position Purpose

The primary role of the MHMDS is to provide in-reach services to Host sites on a structured roster. These services include intake, assessment, service navigation, care coordination and clinical interventions.

The Administration Officer is responsible for the operational oversight and supervision of all day-to-day administrative tasks within the MHMDS. This role ensures the smooth functioning of office administration by coordinating key operational processes, supporting management with business requirements, and driving efficiency improvements. The position manages intake support, referral coordination, appointment scheduling and Host site rostering.

Position Responsibilities

• Managing bookings and appointment scheduling, diary maintenance, and consumer tasks through a database software package
• Addressing ad-hoc requests from team members, including the Manager, Team Lead and other team members
• Assisting the team with referrals, including input of consumer details and information
• Liaising with external stakeholders and staff including Host sites linked with the MHMDS, such as GP practices
• Input into quality improvement, including identification and development of improved administration processes
• Ensuring the office appearance is well-maintained
• Maintaining office stock supplies

Required Skills, Knowledge and Experience

• Excellent communication skills. Ideally, prior experience working with individuals in distress or struggling with mental health issues. (Training and ongoing support provided by the service).
• An ethical and professional approach in the workplace, including a commitment to maintaining the confidentiality of all consumers.
• Proficiency with a variety of software packages.
• Exceptional organisational and multitasking skills.
• Ability to work both independently and as part of a team-oriented environment.
• Relevant Working with Vulnerable Peoples card for ACT, or ability to obtain one.
• National police check certificate or ability to obtain one.

Think Competencies

• Strategic thinking: We use our insights, awareness and experience to add value.
• Resourcefulness: We generate evidence-based solutions.
• Relationship management: We value and invest in strengthening internal and external relationships.
• Data fluent: We understand, interpret and use data effectively to inform our work.
• Cultural competence: We seek to understand and respect the values and customs of other cultures.
• Embrace uncertainty: We work with ambiguity and complexity.
• Dedication to excellence: We have a genuine passion and commitment to quality health care.

For further information about Think Community Services/Think Mental Health, please visit our website at https://thinkmh.com.au/