Administration Officer

UnitingCare Health Pty Ltd.; Caloundra; On-site; AUD 37,000 - 50,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

Penalties & allowances

Job summary

BlueCare is seeking an Administration Officer at the Caloundra Aged Care Facility to provide high-quality front-of-house support and administration. The role is permanent part-time, with fixed rostered shifts (Mon-Tue-Wed or Wed-Thu-Fri) and a starting hourly rate of $31.63 plus Super and Not-for-Profit Salary Packaging.

The successful candidate will handle reception, calls, emails, and key admin processes, ensuring residents receive a professional and courteous service.

Qualifications

• Proven experience in administration and office support roles.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and administrative systems.
• Strong organisational and time management skills.
• Experience in aged care or healthcare (highly regarded).
• Certificate III or IV in Business Administration (desirable).

Responsibilities

• Provide reception coverage and create a welcoming front-of-house environment.
• Manage phone calls, emails, enquiries and visitor entry requirements.
• Act as the first point of contact for residents, families and visitors.
• Provide administrative support including preparing correspondence, reports, agendas and minutes.
• Support resident administration processes including admissions, records and reporting.
• Assist with accounts administration, including invoice processing.
• Organise diaries, meetings, appointments and travel arrangements.
• Respond to feedback and complaints professionally and escalate where required.
• Ensure confidentiality, privacy and handling of sensitive information.
• Work collaboratively with staff to support smooth operations and a positive resident experience.

Skills

Administration experience

Customer service

Communication skills

Organisational skills

Time management

Reception duties

Education

Certificate III/IV in Business Administration

Tools

Microsoft Office

Job description

**Administration Officer | BlueCare | Caloundra Aged Care Facility*** **Employment Term:** Permanent part time* **Roster:** 45 hours per fortnight - Either Monday, Tuesday & Wednesday (8am to 4pm) or Wednesday, Thursday & Friday (8am to 4pm) Please clearly note upon application your availability for these shifts, **Unfortunately we cannot be flexible on start and finish times or the days selected.*** **Location:** Caloundra Aged Care Facility* **Remuneration:** $31.63 per hour + Super + Not for Profit Salary Packaging + Penalties & Allowances**Make a meaningful difference with BlueCare**We're looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.**About the role:**Reporting to the Residential Service Manager, the **Administration Officer** provides high-quality administrative and logistical support to residential services. Acting as the first point of contact, this role manages reception, communications and key administrative processes, ensuring a professional, responsive and resident-centred service. You will:* Provide reception coverage and create a welcoming, inclusive front-of-house environment* Manage phone calls, emails, enquiries and visitor entry requirements* Act as the first point of contact for residents, families and visitors* Provide administrative support including preparing correspondence, reports, agendas and minutes* Support resident administration processes including admissions, records and reporting* Assist with accounts administration, including invoice processing* Organise diaries, meetings, appointments and travel arrangements* Respond to feedback and complaints with professionalism and escalate where required* Ensure confidentiality, privacy and accurate handling of sensitive information* Work collaboratively with staff to support smooth operations and a positive resident experience**Role requirements:*** Proven experience in administration and office support roles* Strong customer service and communication skills* Proficiency in Microsoft Office and administrative systems* Strong organisational and time management skills* Ability to manage competing priorities and work independently* Experience in aged care or healthcare (highly regarded)* Certificate III or IV in Business Administration (desirable)* Confidence to satisfy the relevant probity checks required by legislation or policies**How to apply:**Click **APPLY**to submit your application, you'll be redirected to our website to create a candidate profile, upload your resume and complete a questionnaire.We warmly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people living with disability, and people of all genders and identities.**Employee Benefits:*** Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum* A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs* 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme* Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events* Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference**BlueCare is proudly part of the UnitingCare Family, we'd love you to be too**Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of *BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital,* you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.**Child safe, Child friendly**UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:* Provide welcoming, safe & nurturing services for children* Implement measures to prevent child abuse and neglect within our services* Appropriately and immediately address child abuse and neglect if it does occur* Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme***Diversity & Inclusion****Our approach is simple -everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email* *[e-mail]****Safe workplace****We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.****Commitment to Safeguarding****We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.*We're on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness.We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example.So, if you're looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it's time you joined our UnitingCare familiy.We invite you to to assist us in finding a position that aligns with your interests and skills. Let's make a meaningful difference, together.**Job Alerts for future opportunities**Set up Job Alerts to view future opportunities.New users can click from the Sign-in screen.