Administration Officer

BlueCare; Bli Bli; On-site; AUD 36,000 - 51,000; Part time

Benefits offered by this job

Not for Profit salary packaging

Superannuation

Penalties & allowances

Salary packaging options

Job summary

BlueCare in Bli Bli is seeking an Administration Officer to provide high-quality admin and logistical support to residential services. You will manage reception, communications and key processes, ensuring a resident-centred service and professional front-of-house operations.

Reporting to the Residential Service Manager, you will handle admissions, records, diary management and accounts tasks, while maintaining confidentiality and collaborating with staff for smooth daily operations.

Qualifications

• Proven experience in administration and office support roles.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and administrative systems.
• Strong organisational and time management skills.
• Experience in aged care or healthcare (highly regarded).
• Certificate III or IV in Business Administration desirable.

Responsibilities

• Provide reception coverage and create a welcoming, inclusive front-of-house environment.
• Manage phone calls, emails, enquiries and visitor entry requirements.
• Act as the first point of contact for residents, families and visitors.
• Provide administrative support including preparing correspondence, reports, agendas and minutes.
• Support resident administration processes including admissions, records and reporting.
• Assist with accounts administration, including invoice processing.
• Organise diaries, meetings, appointments and travel arrangements.
• Respond to feedback and complaints with professionalism and escalated where required.
• Ensure confidentiality, privacy and accurate handling of sensitive information.
• Work collaboratively with staff to support smooth operations and a positive resident experience.

Skills

Reception & front-of-house

Customer service

MS Office

Communication skills

Time management

Education

Certificate III or IV in Business Administration

Tools

Microsoft Office

Job description

Administration Officer|BlueCare|Bli Bli Aged Care Facility

Employment Term: 1 x Permanent part time and 1 x 12 months contract available

Roster: 45 hours per fortnight - Either Monday, Tuesday & Wednesday (8am to 4pm) or Wednesday, Thursday & Friday (8am to 4pm) Please clearly note upon application your availability for these shifts, Unfortunately we cannot be flexible on start and finish times or the days selected.

Location:Bli Bli Aged Care Facility

Remuneration:$31.63 per hour+ Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with BlueCare

We're looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.

About the role:

Reporting to the Residential Service Manager, the Administration Officer provides high-quality administrative and logistical support to residential services. Acting as the first point of contact, this role manages reception, communications and key administrative processes, ensuring a professional, responsive and resident-centred service. You will:

Provide reception coverage and create a welcoming, inclusive front-of-house environment

Manage phone calls, emails, enquiries and visitor entry requirements

Act as the first point of contact for residents, families and visitors

Provide administrative support including preparing correspondence, reports, agendas and minutes

Support resident administration processes including admissions, records and reporting

Assist with accounts administration, including invoice processing

Organise diaries, meetings, appointments and travel arrangements

Respond to feedback and complaints with professionalism and escalated where required

Ensure confidentiality, privacy and accurate handling of sensitive information

Work collaboratively with staff to support smooth operations and a positive resident experience

Role requirements:

Proven experience in administration and office support roles

Strong customer service and communication skills

Proficiency in Microsoft Office and administrative systems

Strong organisational and time management skills

Ability to manage competing priorities and work independently

Experience in aged care or healthcare (highly regarded)

Certificate III or IV in Business Administration (desirable)

Confidence to satisfy the relevant probity checks required by legislation or policies

We warmly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people living with disability, and people of all genders and identities.

Employee Benefits:

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too

Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe & nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple- everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email **************@ucareqld.com.au

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.