Administration Officer

Queensland Government; Brisbane; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging

Superannuation up to 12.75%

Work-life balance

Job summary

Metro North Health in Brisbane is seeking an Administration Officer to provide confidential administrative and reception support across the Metro North Mental Health Alcohol and Drug Service teams at the Chermside clinic. You will coordinate client appointments and assist clinicians with correspondence, reports and presentations.

The role requires records management, meeting coordination, and professional, client-focused service delivery to consumers and their networks.

Qualifications

• Experience providing confidential administrative and reception support.
• Ability to coordinate client appointments and support clinical staff.
• Experience preparing correspondence, reports, presentations and spreadsheets.
• Proven ability to manage meetings including agenda, minutes and distribution of documents.
• Maintain accurate client records and compliant information management.
• Provide professional customer service to clients, staff and external stakeholders.

Responsibilities

• Provide confidential administrative and reception support to Chermside MNMH-ADS teams to ensure efficient day-to-day service delivery.
• Coordinate client appointments and support clinicians through the preparation of correspondence, reports, presentations and spreadsheets.
• Manage team meetings, including agenda preparation, minute taking and distribution of documentation.
• Maintain client records and administrative systems to support accurate, timely and compliant information management.
• Act as a key contact point for clients, staff and external stakeholders, providing professional customer service and accurate information.

Skills

Administrative support

Reception duties

Records management

Meeting coordination

Stakeholder communication

Client service

Job description

About the roleThe Administration Officer provides efficient, effective and confidential administrative and reception support to the Metro North Mental Health Alcohol and Drug Service (MNMH-ADS) teams based at the Melaleuca Clinic and Psychosocial Treatment Team in Chermside. The role supports the delivery of medication-assisted and psychosocial treatment services for people experiencing moderate to severe substance use disorders and their families, helping to ensure high-quality and accessible healthcare services.The successful candidate will deliver a broad range of administrative support functions including reception services, appointment scheduling, records management, correspondence preparation, meeting coordination and stakeholder communication. Working closely with clinical and multidisciplinary teams, the role is essential in maintaining efficient service operations and providing a professional, client-focused experience for consumers and their support networks.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:Provide confidential administrative and reception support to the Chermside MNMH-ADS teams to ensure efficient day-to-day service delivery.Coordinate client appointments and support clinicians through the preparation of correspondence, reports, presentations and spreadsheets.Manage team meetings, including agenda preparation, minute taking and distribution of documentation.Maintain client records and administrative systems to support accurate, timely and compliant information management.Act as a key contact point for clients, staff and external stakeholders, providing professional customer service and accurate information.Benefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areasValue driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balanceFlexible working arrangements and competitive salary rates with annual incremental increasesBenefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packagingMetro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careersApplications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.