Administration Officer

Christians Bus Co; Ballarat; On-site; AUD 50,000 - 60,000; Full time

Job summary

Christians Bus Company is seeking a professional, organised Administration Officer to join our Ballarat depot. You will be the friendly face at reception, handling inquiries, bookings and records while supporting depot operations.

This permanent full-time role offers varied responsibilities across customer service, administration and data management, with a focus on confidentiality and accuracy in all tasks.

Qualifications

• Highly organised with excellent attention to detail.
• Professional, reliable and responsible.
• Confident communicating with customers and colleagues.
• Friendly and approachable with a strong customer service focus.
• Comfortable working with numbers, records and reports.
• Computer literate with strong Microsoft Office skills.
• Able to manage competing priorities and meet deadlines.
• Committed to confidentiality and professional standards.
• Filling in as a chaperone on our DEET service from time to time, when required.

Responsibilities

• Manage reception and provide a warm, professional first point of contact for customers, visitors and employees.
• Answer and assist inbound phone enquiries, including questions about bus routes and timetables.
• Provide professional customer service and assist with customer complaints in line with company procedures.
• Manage lost property enquiries and records.
• Maintain employee records and monitor important document renewals.
• Support charter enquiries, quotes and bookings using our Coach Manager system.
• Assist with PTV and V/Line administration, including passenger numbers, banking and reporting.
• Prepare and maintain reports and documentation accurately and within required timeframes.
• Support the Depot Manager with day-to-day administration and operational tasks.
• Maintain a professional, organised and welcoming office environment.

Skills

Organised

Customer service

Communication

Attention to detail

Numbers & reporting

Confidentiality

Priority management

Teamwork

Chaperone duties (DEET)

Tools

Microsoft Office

Job description

Christians Bus Company | Ballarat VIC Permanent Full-Time

Be the friendly face of our Ballarat depot.

Christians Bus Company is looking for a professional, organised and customer-focused Administration Officer to join our Ballarat team.

This is a varied office-based role where no two days are the same. You’ll be the first point of contact for customers and visitors, while providing important administration support to our depot operations.

If you enjoy staying organised, helping people and taking pride in getting the details right, we’d love to hear from you.

About Us

At Christians Bus Company, we’re more than just a Bus Company. For over 40 years, we’ve been a proud family-owned and operated business serving communities across regional Victoria.

What you’ll be doing

• Manage reception and provide a warm, professional first point of contact for customers, visitors and employees
• Answer and assist inbound phone enquiries, including questions about bus routes and timetables
• Provide professional customer service and assist with customer complaints in line with company procedures
• Manage lost property enquiries and records
• Maintain employee records and monitor important document renewals
• Support charter enquiries, quotes and bookings using our Coach Manager system
• Assist with PTV and V/Line administration, including passenger numbers, banking and reporting
• Prepare and maintain reports and documentation accurately and within required timeframes
• Support the Depot Manager with day-to-day administration and operational tasks
• Maintain a professional, organised and welcoming office environment

What we’re looking for

We’re looking for someone who is:

• Highly organised with excellent attention to detail
• Professional, reliable and responsible
• Confident communicating with customers and colleagues
• Friendly and approachable with a strong customer service focus
• Comfortable working with numbers, records and reports
• Computer literate with strong Microsoft Office skills
• Able to manage competing priorities and meet deadlines
• Committed to confidentiality and professional standards
• Filling in as a chaperone on our DEET service from time to time, when required

Why join Christians Bus Company?

This is an opportunity to become an important part of a busy local transport operation, working closely with our drivers, operations team, customers and management.

You’ll have a varied role where your organisation, communication and customer service skills directly contribute to the smooth running of our Ballarat depot.

What you’ll need

• Police Record Check
• Working with Children Check Employee (WWCC)
• First Aid with CPR
• Previous administration and/or customer service experience will be highly regarded

The details

Employment: Permanent Full-Time | Monday to Friday