Ballarat Depot Admin & Customer Service Specialist

Christians Bus Co; Ballarat; On-site; AUD 50,000 - 60,000; Full time

Job summary

Christians Bus Company is seeking a professional, organised Administration Officer to join our Ballarat depot. You will be the friendly face at reception, handling inquiries, bookings and records while supporting depot operations.

This permanent full-time role offers varied responsibilities across customer service, administration and data management, with a focus on confidentiality and accuracy in all tasks.

Qualifications

• Highly organised with excellent attention to detail.
• Professional, reliable and responsible.
• Confident communicating with customers and colleagues.
• Friendly and approachable with a strong customer service focus.
• Comfortable working with numbers, records and reports.
• Computer literate with strong Microsoft Office skills.
• Able to manage competing priorities and meet deadlines.
• Committed to confidentiality and professional standards.
• Filling in as a chaperone on our DEET service from time to time, when required.

Responsibilities

• Manage reception and provide a warm, professional first point of contact for customers, visitors and employees.
• Answer and assist inbound phone enquiries, including questions about bus routes and timetables.
• Provide professional customer service and assist with customer complaints in line with company procedures.
• Manage lost property enquiries and records.
• Maintain employee records and monitor important document renewals.
• Support charter enquiries, quotes and bookings using our Coach Manager system.
• Assist with PTV and V/Line administration, including passenger numbers, banking and reporting.
• Prepare and maintain reports and documentation accurately and within required timeframes.
• Support the Depot Manager with day-to-day administration and operational tasks.
• Maintain a professional, organised and welcoming office environment.

Skills

Organised

Customer service

Communication

Attention to detail

Numbers & reporting

Confidentiality

Priority management

Teamwork

Chaperone duties (DEET)

Tools

Microsoft Office

Job description

Christians Bus Company is seeking a professional, organised Administration Officer to join our Ballarat depot. You will be the friendly face at reception, handling inquiries, bookings and records while supporting depot operations.

This permanent full-time role offers varied responsibilities across customer service, administration and data management, with a focus on confidentiality and accuracy in all tasks.