Administration Officer

Estia Health Pty; Australia; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Blue Light Card discounts

Discounted car hire

Employee Assistance Program

Wellbeing App

Novated leasing

Workplace banking

nib health discounts

JB HiFi discounts

Job summary

Estia Health Pty is seeking a Front Desk Officer to ensure smooth front desk operations and outstanding customer service within our residential aged care homes.

You will greet visitors, manage calls and emails, support staff and residents, and assist with daily tasks to maintain a welcoming environment for residents and their families.

Qualifications

• Excellent interpersonal and written communication skills.
• Proactive attitude and ability to work in a fast-paced environment.
• Solid computer and data handling skills.
• Previous reception/administration experience is highly regarded.

Responsibilities

• Provide friendly customer service in person, by phone, and email.
• Manage front desk, answer calls and emails.
• Support staff and residents to help them grow.
• Welcome visitors, volunteers and contractors to the home.
• Assist with ordering supplies and staff uniforms.
• Maintain paperwork and filing.
• Showcase the home to prospective residents and families.
• Assist the office and residential care managers with daily tasks.

Skills

Interpersonal skills

Communication skills

Proactive attitude

Computer skills

Reception experience

Job description

Overview

At Estia Health, the role of Front Desk Officer supports the smooth operation of our residential aged care homes. You will provide friendly customer service, manage front‑desk operations, and assist staff and residents throughout the day.

Responsibilities

• Friendly customer service to everyone – in person, on the phone or via email.
• Manage the front desk, answer calls and manage emails.
• Lead and support staff, helping them to grow.
• Welcome visitors, volunteers, contractors to the home.
• Assist with ordering supplies and staff uniforms.
• Maintain paperwork – record keeping, filing, etc.
• Showcase the home to prospective residents and their families.
• Support the office manager and residential aged care manager with daily tasks.

Qualifications

• Strong desire to make a difference in people’s lives.
• Excellent interpersonal and communication skills, both verbal and written.
• Proactive attitude and ability to work in a fast-paced environment.
• Solid computer and data skills.
• Previous experience in a reception/administration position (highly regarded).

Benefits

• Retail savings with Blue Light Card.
• Discounted car hire.
• Employee Assistance Program.
• Free Wellbeing App.
• Novated leasing for vehicles.
• Workplace banking support.
• ACN membership discounts for nurses.
• Discounted health insurance with nib health.
• Discounted JB HiFi.

EEO Statement

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Additional Requirements

All shortlisted applicants will need to pass the required background checks. During influenza season, all staff are required to provide evidence of a current influenza vaccination.