Administration Officer

Estia Health; Gold Coast City; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Blue Light Card

Discounted car hire

Employee Assistance Program

Wellbeing App

Novated leasing

Workplace banking support

ACN discounts for nurses

Nib health discount

JB HiFi discounts

Job summary

Estia Health is seeking a receptionist/administration support professional to ensure the home runs smoothly at our Gold Coast site. You’ll be the first point of contact for residents, families and staff, handling front desk duties, calls and emails with a proactive, customer-focused approach.

You will assist the residential aged care manager and client services officer, support with ordering supplies, and help with record keeping and daily tasks in a fast-paced environment.

Qualifications

• Prior reception/administration experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Handle front desk duties: greet visitors, answer calls and manage emails.
• Support office manager and residential aged care manager with daily tasks.
• Assist with ordering supplies and staff uniforms.
• Maintain records and filing accurately.
• Welcome residents, families, volunteers and contractors.

Skills

Reception

Administration

Customer service

Tools

MS Office

Email/Phone system

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

You’ll be hugely important in making sure our home runs smoothly – an indispensable helper to our residential aged care manager and client services officer.

Usually, your day will involve:

• Friendly customer service to everyone – whether in person, on the phone or over email
• Managing the front desk, answering calls and managing emails
• Be a leader to staff, helping them to grow
• Welcoming visitors, volunteers, contractors to the home
• Assisting with ordering supplies and staff uniforms
• Keeping on top of paperwork – record keeping, filing etc
• Showing off our home to future residents and their families
• Supporting the office manager and residential aged care manager in their daily tasks

You’ll be a people person and problem-solver, with high attention to detail. You’ll also have:

• A real desire to make a difference in people’s lives
• Strong interpersonal and communication skills, both verbal and written
• A proactive attitude and ability to work in a fast-paced environment
• Solid computer and data skills
• Previous experience in a reception/administration position (highly regarded)

Benefits available:

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you,

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Please be advised that we do not accept emailed applications for this position.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, as we do not accept emailed resumes.