Office Manager

at; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Meaningful work

Supportive team

Recognition initiatives

Professional development

Salary packaging

Job summary

Access 2 Place Housing (A2P) is expanding and seeks a detail-oriented Office Manager to deliver high-quality administrative services and operational support across the organisation.

The role ensures smooth day-to-day office functioning, supports clients and staff, and contributes to strategic objectives while working in a purpose-driven not-for-profit environment focused on disability housing in South Australia.

Qualifications

• Experience in senior administration or office management.
• Strong financial and accounting skills.
• Excellent written and verbal communication.
• Ability to develop and implement policies and procedures.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Discretion and confidentiality in handling information.
• Ability to lead, train and coach team members.
• Highly organized, able to work under pressure and meet deadlines.
• Knowledge of WHS policies and practices.
• Experience in disability or community housing sectors; knowledge of NDIS.
• Understanding of tenancy and maintenance issues in community housing.

Responsibilities

• Coordinate office projects to ensure resources run efficiently and effectively.
• Provide professional administrative services across the organisation.
• Triaging enquiries via in person, phone, email and other channels to ensure timely responses.
• Manage organisation inboxes and ensure coordinated responses.
• Oversee office facilities and ensure adequate supplies for service delivery.
• Coordinate database and record management for compliance and best practice.
• Support HR processes including recruitment, onboarding and induction, and HR records.
• Manage WHS administration, training, policies, audits and incident reporting.
• Collaborate on publishing organisation documents and annual reports with branding alignment.
• Coordinate event management for Access 2 Place events with high professional standards.

Skills

Office management

Financial accounting

Communication skills

Written communication

Policy development

Confidentiality

Leadership coaching

Time management

Problem solving

WHS knowledge

NDIS knowledge

Disability sector experience

Tenant housing experience

Tertiary qualifications

Education

Tertiary qualification

Tools

MS Word

MS Outlook

MS Excel

Job description

Are you looking for a role where your administration and office management skills enable people with disabilities to live more independently?

Join Access 2 Place Housing (A2P) - a progressive, tenant-focused, not for profit community housing provider and one of Australia's largest registered providers of NDIS Specialist Disability Accommodation (SDA).

We're expanding and seeking a solutions-focused Office Manager to provide exceptional support to the team and coordinate the smooth functioning of the office.

Why You'll Love Working With Us

Meaningful work – Every day you'll support the team to empower people with disability by supporting them get a home for life.

A supportive, collaborative team – Join a positive workplace culture where people genuinely enjoy working together and celebrate each other's success.

Recognition that matters – We value and recognise the contributions of our people through a range of reward and recognition initiatives.

Professional development – Ongoing learning, mentoring and career development opportunities to help you grow.

Salary packaging and competitive remuneration – Maximise your take-home pay while working for a purpose-driven organisation.

Be part of our growth – Play a key role in delivering new Specialist Disability Accommodation developments and shaping the future of disability housing across South Australia.

About the Role

In this hands on Office Manager role, you will be responsible for delivering high-quality, responsive and efficient administrative services and operational support across the organisation. The role ensures the smooth day-to-day functioning of the office and provides exceptional operational support to employees, clients and external stakeholders, contributing to the achievement of Access 2 Place's strategic objectives and organisational priorities.

Key responsibilities include:

The efficient coordination of office projects that ensures Access 2 Place and its resources, run efficiently and effectively.

The Access 2 Place teams are supported through professional, timely and proactive administrative services.

External clients and stakeholders receive an exceptional customer service through the professional management and triaging of in person, phone, email and other general enquiries.

Organisation inboxes are managed, with enquiries triaged effectively to ensure there is a consistent, coordinated response to general enquiries received.

Office facilities are managed and kept at a high standard, with adequate supplies that meet the needs of the organisation and enable effective service delivery.

Database and record management processes are coordinated to ensure compliance and best practice information management practices.

People-centric Human Resource processes are implemented to support the employment journey, including recruitment and selection, onboarding and induction support and HR records management.

WHS administration requirements are managed, including coordination of WHS training, policies, procedures, audits, records management and hazard and incident reporting.

Organisation publications including the Annual Report are professionally collated and published, ensuring consistency with style guides, branding requirements and document control procedures.

Access 2 Place events are successfully coordinated through a high standard of professional event management support.

What We Are Looking For

We're looking for a detailed-oriented, organised individual who enjoys finding answers and combining numbers with purpose. You will have strong financial and accounting skills.

You'll thrive in this role if you have:

Demonstrated experience in a senior administration or office management role.

Excellent communication and interpersonal skills with the ability to build effective relationships.

Excellent written communication skills with strong attention to detail.

Experience in developing and implementing policies and procedures.

Expertise in the use of Microsoft Office, particularly Word, Outlook and Excel.

Ability to maintain confidentiality and discretion in the management of work undertaken.

Ability to effectively provide direction, training, guidance and coaching to team members.

High level of personal motivation and initiative.

Highly organised with the ability to work under pressure, manage priorities and meet strict deadlines.

Ability to think creatively and possess sound problem-solving capabilities.

Good understanding of WHS policies, procedures, legislation and practices.

A capacity to work with members of the A2P team, clients, staff and volunteers with warmth and empathy to project the values of A2P in all that they do.

Experience working in the disability and/or community housing sector.

Knowledge and understanding of the NDIS.

Understanding of common tenancy and maintenance issues in the community housing sector

Relevant tertiary qualifications are highly regarded.

We are committed to building a diverse and inclusive team and warmly welcome applications from people with disability, First Nations people, culturally diverse communities and those returning to the workforce. If you need adjustments to participate in the recruitment process, please let us know.