Administration Manager

Bolton Clarke; Lismore City Council; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Work-life balance

Salary packaging

Private health insurance

Employee assistance program

Career progression

Job summary

Bolton Clarke’s Heritage Lodge in Murwillumbah, NSW, is seeking an Administration Manager to coordinate all home administration, rostering, admissions and frontline reception.

You will develop referral partnerships, manage sales enquiries, tours, and ensure confidential records, supplies and compliance are maintained in a supportive not-for-profit environment.

Qualifications

• Recent experience in an administration role, preferably in aged care or healthcare.
• Proven sales and customer service experience.
• High proficiency with Microsoft Office, especially Excel.
• Experience with rostering and hiring processes preferred.
• Highly organised with ability to multitask and maintain confidentiality.

Responsibilities

• Provide administrative support to ensure smooth home operations.
• Manage sales enquiries from prospective residents, families and referrers.
• Conduct tours and convert enquiries into admissions through relationship management.
• Develop and maintain referral partnerships with hospitals and GPs.
• Oversee front desk reception and rostering/employee compliance.
• Recordkeeping for admissions and ensure supplies and equipment are maintained.

Skills

Administration experience

Sales experience

Customer service

Microsoft Office (Excel)

Roster management

Organisational skills

Confidentiality

Working rights in Australia

Tools

Quality management systems

Internal database

Humanforce rostering

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.The RoleThe Administration Manager is a critical role where you will be required to think on your feet and juggle multiple demands to ensure the successful operation of the home.The key focus of the role will be to:Provide overall administrative support that effectively contributes to the successful operation of the homeManage sales enquiries from prospective residents, families and referrersConduct high-quality tours, converting enquiries into admissions through effective relationship management.Develop and maintain referral partnerships with hospitals, discharge planners, GPs, allied health professionals, and community groups.Promote available resident services, packages and lifestyle offerings, ensuring residents are aware of and can access options that best meet their needsOversee/manage the front desk reception/conciergeRoster Management and Employee ComplianceResident Admission record and documentation managementEnsure all home administration supplies, and equipment is maintained and consistent with requirementsRecord and expense managementCoordinate meeting, minutes and action itemsTo be successfulRecent and strong experience in an Administration role (aged care or healthcare desirable)Proven sales and customer service experienceHigh proficiency in the use of all Microsoft Office Suites, including Excel knowledge (essential)Experience with rostering management and hiring processes preferredA caring and kind manner and be comfortable interacting with residents and their familiesExperience or the ability to use various systems including quality management systems, internal database and Humanforce rostering system (desirable)Highly organised & able to effectively manage and prioritise multiple tasksAbility to maintain a high level of confidentiality at all timesValid working rights in AustraliaPrior to commencement - c omplete a National P olice C heck and or a NDIS Workers Check (or willingness to obtain)About this location:Heritage Lodge, a 103 bed residential aged care facility located in Murwillumbah in the Tweed Shire, 13km south of the Queensland border. Surrounded by homely comforts and beautiful gardens, we enjoy a close-knit community that feels more like a family.Why Work For Bolton Clarke:Excellent work/life balance with shifts that suit your personal needsA caring team environment with strong clinical and allied health supportCareer progression and development opportunitiesGenerous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax freePrivate health insurance and gym discountsAn Employee Assistance Program for staff and familyApply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.If you have any further queries, please contact Natalie Paff ([e-mail])