Administration Manager

Lift Cancer Care; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Job summary

Lift Cancer Care Services is seeking an experienced operations professional to manage the day-to-day administration of a specialised oncology Day Hospital. You will work with the Operations Manager and senior leaders to ensure the service runs reliably, safely, and at pace, with a hands-on, execution-focused approach in a complex clinical setting.

Key responsibilities include driving operational performance across admin and Exercise Medicine services, optimising bookings, monitoring checklists,

Responsibilities

• Driving daily operational performance across administrative and Exercise Medicine services
• Optimising bookings, assessments, and overall clinic flow
• Providing direct, visible leadership to the admin team and setting clear daily priorities
• Monitoring operational checklists, confirmations, and follow-ups, and acting quickly when gaps appear
• Resolving patient concerns and operational issues as they arise
• Ensuring referrals, documentation, and appointment details are accurate and clinician-ready
• Monitoring daily financial processes, correcting errors promptly, and following up private health insurance excesses
• Supporting reconciliation and billing workflows across Medicare, private and compensable funding streams
• Developing, maintaining, and enforcing systems, policies, and procedures that support safe and efficient care
• Coordinating onboarding, training, and orientation for new staff
• Tracking mandatory competencies and credentialing requirements
• Supporting accreditation and NSQHS readiness through documentation, audits, and quality checks
• Acting as the first point of escalation for day-to-day operational issues and making timely decisions

Job description

You will take responsibility for the day-to-day administration of a specialised oncology Day Hospital, managing a complex environment where decisions are made quickly and high standards are maintained.

You will work closely with the Operations Manager and senior leaders to ensure the service runs reliably, safely, and at pace. This is a hands‑on, execution-focused role requiring consistent presence, attention to detail, and strong accountability within a well‑established operational structure with clear expectations around performance.

About Lift Cancer Care

Lift Cancer Care Services is a purpose-built oncology service operating as both an Accredited Day Hospital and a multidisciplinary allied health clinic. We deliver Exercise Medicine, Physiotherapy, Lymphoedema Services, Dietetics and Psychology through a highly integrated model of care.

Our work sits at the intersection of hospital-level governance and outpatient service delivery. This creates a complex operating environment requiring strong systems, clear decision‑making, and consistent execution.

Key responsibilities include:

• Driving daily operational performance across administrative and Exercise Medicine services
• Optimising bookings, assessments, and overall clinic flow
• Providing direct, visible leadership to the admin team and setting clear daily priorities
• Monitoring operational checklists, confirmations, and follow‑ups, and acting quickly when gaps appear
• Resolving patient concerns and operational issues as they arise
• Ensuring referrals, documentation, and appointment details are accurate and clinician‑ready
• Monitoring daily financial processes, correcting errors promptly, and following up private health insurance excesses
• Supporting reconciliation and billing workflows across Medicare, private and compensable funding streams
• Developing, maintaining, and enforcing systems, policies, and procedures that support safe and efficient care
• Coordinating onboarding, training, and orientation for new staff
• Tracking mandatory competencies and credentialing requirements
• Supporting accreditation and NSQHS readiness through documentation, audits, and quality checks
• Acting as the first point of escalation for day‑to‑day operational issues and making timely decisions

You will be well suited to this role if you:

• Are ready to step into a higher level of operational responsibility and take ownership of how a complex clinical service performs day-to‑day.
• Have experience in healthcare, allied health, hospital, or practice management
• Are comfortable working in fast‑moving clinical environments
• Can make timely decisions without compromising accuracy or compliance
• Are confident leading people and addressing issues directly
• Are organised, decisive, and able to manage competing priorities without losing control of detail
• Communicate clearly and remain composed under pressure
• Are comfortable working with financial processes and resolving errors
• Understand the importance of governance, confidentiality, and quality in healthcare
• Prefer being accountable for outcomes rather than waiting for direction
• Experience in accredited healthcare services and familiarity with NSQHS Standards will be highly regarded.

Why Lift Cancer Care Services?

Be part of a specialised oncology service delivering integrated care

Work in a complex clinical environment with real operational responsibility

Partner closely with experienced clinical and operational leaders

Contribute to a service that is continuing to grow in scale and impact

Our Values – What We Stand For

At Lift Cancer Care Services, we are guided by our core values:

• Care: We prioritise the well‑being of our patients, colleagues, and the quality of our work.
• Accessibility: We ensure our services, resources, and clinicians are available to those who need them.
• Empowerment: We empower our patients, their families, and our team members to thrive.

1. A cover letter explaining why you would like to work at Lift Cancer Care. Address the key responsibilities and criteria outlined above, and include examples of where you have taken ownership of operational problems and improved how the service runs.