Administration & Customer Support Officer - People & Culture Officer

Waverley Council; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Fitness Passport

Public transport access

Inclusive culture

Career progression

Wellness programs

Job summary

Waverley Council is seeking an Administration and Customer Support Officer within the People & Culture team. This role supports HR administration, onboarding, recruitment processes, and customer service across the employee lifecycle.

The role emphasizes proactive admin functions, process improvement, and a customer-service culture within P&C. Applicants should have strong communication, discretion, and experience supporting HR activities.

Qualifications

• Experience in providing advanced administration support.
• Ability to interpret HR policies and guide stakeholders to HR resources.
• Excellent stakeholder management across all levels of the organisation.
• Strong written and verbal communication for HR documents and letters.

Responsibilities

• Assist with HR activities and provide direct support to management and employees.
• Monitor P&C email inbox and triage enquiries.
• Provide day-to-day admin support for services across people-related matters.
• Process correspondence, purchase orders and financial transactions using TechOne (TechnologyOne).
• Coordinate recruitment scheduling, compliance and screening activities (medicals, VEVO checks, etc.).
• Track employee learning and professional compliance.
• Assist in recruitment activities and issue letters of offer with HR partners.
• Lead onboarding for new hires including paperwork and background checks.

Skills

Advanced admin support

Stakeholder management

Discretion & confidentiality

Effective communication

Tools

TechOne

Job description

Administration & Customer Support Officer - People & Culture Officer

Reference Number: S100-26-1444

Closing Date: 13/09/2026

Employment Type: Permanent Full Time

Waverley Council is looking for an enthusiastic and motivated Administration and Customer Support Officer to join our People & Culture team.

This is an opportunity to contribute to the delivery of efficient and customer-focused People & Culture services, supporting a range of administrative activities across employee life cycle.

• Permanent full time
• Community focused, not for profit, values driven service.
• Close to public transport.
• Access to Fitness Passport – discounted gym memberships.
• A supportive and inclusive work culture.
• Opportunities for professional development and career progression.
• Wellness that works for you! From annual skin checks and flu shots to our bi-annual health fair, we’re committed to helping you stay healthy

The Role

The purpose of this role will be responsible for providing pro-active administrative services and support within the People and Culture team. The role provides effective internal quality customer service and contributes to the implementation and delivery of HR administrative processes and systems. A key focus is guiding an environment of continuous improvement and the promotion of a customer service culture within the P&C team.

Key Responsibilities

• Assist with supporting all HR activities within Council, including where appropriate providing direct support to management and employees.
• Support monitoring of the P&C email inbox and triaging enquiries as needed
• Support P&C through the provision of day-to-day administrative requirements to support delivery of services across all people related matters.
• Processing correspondence, purchase orders and other financial transactions using TechnologyOne (TechOne)
• Support Recruitment Business Partner to coordinate and manage interview scheduling, recruitment compliance and screening activities, including medicals, criminal history checks, VEVO checks.
• Support Learning Business Partner in tracking employee learning and professional compliance
• Assist in completion of all recruitment activities and letter of offer generation and processes in conjunction with HR Business Partners and hiring managers where necessary.
• Serve as the primary contact for new hire inductions and orientation and manage all aspects of the early onboarding process, including the accurate completion of all new hire paperwork, as well as pre-employment verification and relevant background checks.

Selection Criteria

• Experience in providing advanced administration support
• A quick learner able to interpret, apply and direct stakeholders to a range of HR resources and documents, such as policies and procedures
• Excellent stakeholder management experience across all levels of the organisation, up to the General Manager
• Demonstrated ability to deliver exceptional customer service to diverse stakeholders, internal customers and the People & Culture team
• Strong ability to maintain discretion and confidence and deal with highly sensitive information
• Strong written and verbal communication skills, including preparing various HR documents and letters

Please refer to the position description for detailed information on the position and required skills and experience. For more information contact Rita D’Arcy, Executive Manager, People & Culture, [e-mail]

About Waverley Council

At Waverley Council, our values of Respect, Integrity, Innovation, Collaboration and Care guide how we work together, deliver, lead and support our community.

We are committed to providing an accessible and inclusive recruitment process. If you require adjustments or support at any stage, please contact our People and Culture team at [e-mail].

Waverley Council is committed to providing equal employment opportunities to all candidates. We value diversity. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups.

We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure a safe and supported Council environment for children and young people. All staff, volunteers and contractor’s welcome child safe and child friendly practices

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Waverley Council acknowledges the Bidiagal, Birrabirragal
and Gadigal people, whotraditionally occupied the Sydney
Coast. We also would like to acknowledge AboriginalElders
both past and present.