Call Centre/Customer Service

DFP Recruitment; Mackay Regional; On-site; AUD 50,000 - 65,000; Part time

Job summary

DFP Recruitment is seeking an experienced Call Centre/Customer Service Officer for a temporary government opportunity based in Mackay. This role focuses on delivering high-quality customer support, handling enquiries, and maintaining stakeholder relationships in a fast-paced environment.

The successful candidate will demonstrate strong communication, organisational skills, and a proactive, solutions-focused approach while contributing to team culture and ensuring accurate administrative delivery

Qualifications

• Experience in a customer service or support environment.
• Strong communication and relationship-building skills.
• Ability to work under pressure and manage priorities.
• Proficiency with Microsoft Office Suite.
• Proactive and solutions-focused approach.

Responsibilities

• Deliver efficient, professional and customer-focused service to customers and stakeholders.
• Respond to enquiries and provide timely and accurate information and support.
• Maintain effective relationships with industry representatives, local suppliers, and internal and external stakeholders.
• Work within a fast-paced environment, meeting performance expectations and service delivery standards.
• Demonstrate strong interpersonal skills, including negotiation, conflict resolution and managing challenging customer interactions.
• Prepare, update and maintain documentation, records, reports and information systems with a high degree of accuracy.
• Undertake general administrative duties and support operational requirements as needed.
• Contribute positively to team culture and participate in continuous improvement and innovation initiatives.

Skills

Customer service

Communication

Attention to detail

Organisational skills

MS Office

Problem solving

Job description

DFP Recruitment is seeking an experienced Call Centre/Customer Service Officer for a temporary government opportunity based in Mackay. This role is ideal for a customer-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service to customers and stakeholders.

About the Role

As a Call Centre consultant, you will play a key role in providing high-quality customer support and administrative services while contributing to a positive and collaborative team culture. Working within a performance-driven environment, you will be responsible for managing enquiries, maintaining stakeholder relationships, and ensuring the accurate delivery of services.

Key Responsibilities

• Deliver efficient, professional and customer-focused service to customers and stakeholders.
• Respond to enquiries and provide timely and accurate information and support.
• Maintain effective relationships with industry representatives, local suppliers, and internal and external stakeholders.
• Work within a fast-paced environment, meeting performance expectations and service delivery standards.
• Demonstrate strong interpersonal skills, including negotiation, conflict resolution and managing challenging customer interactions.
• Prepare, update and maintain documentation, records, reports and information systems with a high degree of accuracy.
• Undertake general administrative duties and support operational requirements as needed.
• Contribute positively to team culture and participate in continuous improvement and innovation initiatives.

About You

To be successful in this role, you will have:

• Demonstrated experience in a customer service or customer support environment.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• The ability to work effectively under pressure while managing competing priorities.
• Demonstrated proficiency across the Microsoft Office Suite.
• A proactive, adaptable and solutions-focused approach to work.
• A commitment to contributing positively to team performance and organisational outcomes.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Do not submit any sensitive personal information in your resume.